Your FOGO bin will be collected weekly and your rubbish and recycling bins on alternate fortnightly. Don't worry if your bin lid has not been changed to red, your rubbish bin will still be collected. The lids will be changed over in the coming months.
We value our customers and are known for delivering great customer experiences.
Yarra Ranges Council is transforming the way we think, work and deliver. Through our Flexible Future Transformation Strategy we are working towards creating a high performing organisation that collaborates and innovates to deliver exceptional customer focused services.
This Customer Experience Strategy plays a significant role in our ability to meet this aspiration, through guiding our efforts to improve our customers’ experiences with Council.
Customer Experience (CX) is the sum of all the interactions that a customer has with Council and the customer’s feelings, emotions, and perceptions of Council over the course of those interactions.
We will regularly review the progress and outcomes of this strategy to assess how we are tracking.
It is a living document and will be adjusted to ensure is remains contemporary and achieves our vision.
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