Community Satisfaction Survey

Each year, Local Government Victoria (LGV) coordinates an annual Community Satisfaction Survey for Victorian councils. 

We have provided a summary of our results below.

You can also read the full report.(PDF, 4MB)

 Service Yarra Ranges 2023  Yarra Ranges 2022  Interface 2023  State-wide 2023  Highest score  Lowest score 
 Overall performance   50 57 51  56 Urban area residents Aged 50-64 yrs 
 Value for money  43 50  48  49 Aged 18-34 yrs Aged 50-64 years 
 Overall council direction  43 48  43  46  Healesville-Yarra Glen residents  Hills residents 
 Customer service  64 65  65  67  Aged 65+ years  Aged 50-64 yrs
Healesville-Yarra Glen residents 
 Art centres & libraries  69 -  70  73  Aged 35-49yrs
Women
Yarra Valley residents 		 Healesville-Yarra Glen residents 
 Recreational facilities  66 -  66  68  Aged 18-34 yrs
Urban area residents 		 Healesville-Yarra Glen residents
 Waste management  65 71  67  66  Aged 18-34 yrs  Aged 50-64 yrs 
 Appearance of public areas  62 -  56  67  Aged 18-34 yrs  Yarra Valley residents  
 Community & cultural  60 - 62 66  Aged 35-49 yrs
Women 		 Healesville-Yarra Glen residents
 Tourism developments  60 -  60  61  Yarra Valley residents Aged 65+
Men
 Emergency & disaster mgmt  59 -  62 65 Urban area residents Aged 50-64 yrs
 Enforcement of local laws  59 - 57 61   Aged 18-34 yrs Aged 65+ yrs 
 Environmental sustainability  58 - 58  60   Urban area residents Aged 65+ yrs
Healesville-Yarra Glen residents
 Parking facilities 58  -  56  55   Aged 18-34 yrs Hills residents
 Business & community dev. 57 -  56 57  Aged 18-34 yrs Healesville-Yarra Glen residents
 Family support services 57 -  57 63  Aged 18-34 yrs Aged 65+ yrs
 Elderly support services 52 -  52  63  Aged 18-34 yrs  Hills residents
 Disadvantaged support services 51  - 51 59 Healesville-Yarra Glen residents Aged 65+ yrs
 Informing the community 50  - 53  57   Aged 35-49 yrs  Aged 50-64 yrs
 Traffic management  48  -  49  55   Women  Yarra Valley residents
 Community decisions 48 54 49  51   Aged 18-34yrs Yarra Valley residents
 Slashing & weed control 47 -  45  46 Urban area residents
Aged 18-34yrs
Aged 50-64 yrs		 Healesville-Yarra Glen residents

Yarra Valley residents
Aged 65+ yrs
 Town planning policy 46  -  45  50  Aged 18-34 yrs Aged 50-64 yrs
 Consultation & engagement 46  51  49  52  Aged 18-34 yrs 
Women		 Aged 50-64 yrs 
 Local streets & footpaths 45  - 47 52  Urban area residents  Hills residents
 Population growth 44 -  43  48  Women
Healesville-Yarra Glen residents 		 Yarra Valley residents
 Lobbying 44  50  47  51  Aged 18-34 yrs Aged 50-64 yrs
 Sealed local roads 43 48 45  48 Urban area residents Yarra Valley residents
Hills residents
 Planning & building permits 38  -  38  47  Urban area residents
Aged 18-34yrs		 Yarra Valley residents
 Unsealed roads 35  -  36  37  Urban area residents Hills residents
Yarra Valley residents
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