Family violence crisis support services


If you or somebody you know is experiencing family violence, access one of the support services below. You can also visit the DHHS website for more advice and access to support services. If a person is in immediate danger call 000.

COVID-19 restrictions allow you to leave your home for emergency purposes. If you are escaping harm or are at risk of harm from family violence, you can leave your home.

You will not be fined if you are leaving a dangerous situation. Please call 000 – Victoria Police if you are in immediate danger.


Orange Door

Specialist family violence service in Melbourne’s Eastern Metropolitan Region

Call 1800 271 150, Monday - Friday 9am - 5pm


The services below offer 24 hour crisis support 7 days a week  


Australia wide confidential support services, counselling, information and referral for sexual assault, and family violence for everyone.

Call 1800 RESPECT (1800 737 732)

Webchat service is available 24 hours

Safe Steps
Support line for family and domestic violence.

Call 1800 015 188

Webchat service is available 9am-9pm Mon-Fri

Sexual Assault Crisis Line
Crisis counselling service for people who have experienced past and recent sexual assault.

Call 1800 806 292

Kids Helpline
Private and confidential phone and online counselling service for people aged 5 to 25.

Call 1800 55 1800

National charity providing all Australians experiencing a personal crisis with support and suicide prevention services.

Call 13 11 14

MensLine Australia
Help, support, referrals & counselling services for men via telephone, online and video

Call 1300 78 99 78