Community relief and support agencies

Volunteers packing a food package

The COVID-19 pandemic is causing unprecedented challenges for everyone. Many individuals, families and communities find themselves needing support and it can be daunting to ask for help, and to know where to start.

Please know that there are many organisations located in the Yarra Ranges that are dedicated to providing support to people when they need it. Many of their usual services have been adapted to suit COVID-19 restrictions.

Below is a list of services that are available. These organisations are happy to respond to your enquiry about availability of services. These organisations are also excellent sources of information, resources, community connection and referrals for additional assistance.

If you are wondering how you can help others in your community who are doing it tough due to the impact of COVID-19, visit our 'How you can help' page.

Relief & support agency contact information

Community health services

Organisation

Service

Contact details

Area serviced

Yarra Valley Health (Eastern Health)

Health services delivered online and via phone

1300 342 255

https://www.easternhealth.org.au/locations/healesville-hospital-and-yarra-valley-health#services

 

Yarra Valley region 

EACH

Health and allied health services online and via phone

1300 003 224
www.each.com.au

Yarra Ranges, Knox and Maroonda
 Inspiro Health and allied health services online and via phone

 

https://www.inspiro.org.au/our-services

 

 

Yarra Ranges

 

Community transport

Organisation Services Contact details Areas serviced
Eastern Volunteers Low cost community trasnport to essential appointments. Eligibility criteria may apply. 9870 7822
https://easternvolunteers.org.au/transport-ev/

 

 
Yarra Ranges
 

Yarra Ranges Council Aged & Disability Services

Personal shopping assistance

Assistance for unaccompanied shopping

1300 368 333  Yarra Ranges
 LinC Yarra Valley

Food boxes (non perishable) 

Volunteer transport

Every Friday:
11am at Millgrove Baptist Church, Cavanagh Rd
1.30pm at Community Room, Upper Yarra Family Centre, Yarra Junction
10am at Woori Yallock Presbyterian Church

Transport enquiries 5967 2119 (leave a message any time)

Emergency relief/material aid 0472 644 476 (Mon & Tues, 10am-1pm)

www.lincyarravalley.org.au

 

Upper Yarra area 

Disability support services

Organisation

Service

Details

 Area serviced

Care Support Network

Disability support

NDIS support planning and coordination

1300 177 577

 Australia wide

SJI Autism & Carer Support

Autism support services including free counselling for carers, podcasts and carers chat support

www.spectrumjourneys.org.au

For telephone advice, call Amaze Autism Advisors on 1300 308 699

 Yarra Ranges

Anglicare Victoria – Strengthening Parents Support Program

Support for parents of a child with a disability (up to age 18)

Anglicare website

0438 646 744

 Melbourne's outer east

HICCI

Disability support

Healesville

5911 6000

Healesville area 

EACH

Disability support

Carer support

1300 003 224

www.each.com.au

Melbourne's east 
 I CAN Network Autistic-led online group mentoring program that provides a safe space for autistic young people to connect with peers and mentors. https://www.icannetwork.com.au/online-group-mentoring/

 

 Victoria
 Inspiro Health allied health services. Online and via phone 9738 8801
hello@inspiro.org.au
Urban and Mount Dandenong areas of Yarra Ranges
Disability Information Helpline

The Disability Information Helpline is for people with a disability who need help because of COVID-19.

The helpline can help families, carers, support workers and services also.

1800 643 787
Monday to Friday, 8am-8pm
Saturday 9am-7pm
www.dss.gov.au/disabilityhelp

 

 
 Recovery Options Disability support
NDIS

http://recoveryoptions.com.au
2421 Warburton Hwy, Yarra Junction
03 5900 6898

 

 

 

 

 

Family support services

Organisation

Service

Details

 Ares serviced

Family and Children’s Services (Yarra Ranges Council)

Maternal & Child Health

Immunisations

Parenting groups, information and support

Upper Yarra area

https://www.yarraranges.vic.gov.au/Community/Family/Support-for-families

1300 368 333

 Yarra Ranges
Victorian Government -  Department of Education and Training

 

Learning from home advice in your language. 

 

 

https://www.education.vic.gov.au/parents/learning/Pages/home-learning-translated-advice.aspx

 

 

 

Statewide

 

Family violence support

Organisation

Services

Contact details

 Area serviced

EDVOS

Family violence support
Food relief
Material aid

Monday-Friday 9am-8pm

Saturday 9am-5pm

9259 4200

1800 015 188 (after hours)

edvos@edvos.org.au

 

If immediate danger, call 000

 Melbourne's east

Anglicare Victoria

Family violence support
Child protection services

Eastern region offices in Lilydale and Bayswater

Monday to Friday 9am-5pm

1800 809 722

 Melbourne's outer east

Eastern Community Legal Centre

Free legal advice
Family violence support
Elder abuse support
Support for people from Aboriginal and Torres Strait Islander communities

110 River St, Healesville
Tuesday – Thursday 9am-5pm
5962 1665 / 1300 79 70 88

Suite B, 6 Floriston Rd, Boronia
Monday – Thursday 9am-5pm
Tuesday evenings
9762 6235

 Melbourne's outer east

HICCI

Family violence support

Healesville
5911 6000

 Healesville area

EACH

Family violence support

1300 003 224
www.each.com.au

 Melbourne's east

Inspiro

Family violence support

9028 0153
hello@inspiro.org.au

 Melbourne's outer east

 

Food relief – food boxes and meals

Organisation

Service

Details

 Areas serviced
Yarra Ranges Council Aged and Disability Services Delivered meals

 


1300 368 333
 Yarra Ranges

The Salvation Army (Mooroolbark)

Food boxes (non-perishable)

Material support

Mondays and Wednesdays between 10am-12pm and 1pm-2pm

9727 4777

 Outer east

Nourish Network

Food boxes

Support for families of primary school age children

lisa@ripplekindness.org
Nourish Network on Facebook

 Outer east

CHAMPION (Temple Society Australia)

Food boxes

Referrals for financial assistance

Enquiries to Martha or Jacinta 0468 375 808
Mondays 10am-12pm
Wednesdays 12.30pm-3.30pm

 Bayswater and surrounds

People’s Pantry

Takeaway meal

Meal delivery for people in need

Every second Friday 5.30pm-6.15pm
Mooroolbark People’s Pantry on Facebook

 Mooroolbark area

Millgrove Baptist Church – Second Bite

Food boxes (mostly fresh food)

Fridays 10.30am-11.30am
Millgrove Baptist Church, 4 Cavanagh Road, Millgrove
Enquiries to church office 5966 9482

 Millgrove area

River Valley Church – Careworks

Foodboxes

Enquiries to 0487 381 378 or reception@rivervalley.org.au

 

 Millgrove area

Foothills Community Care Inc

Takeaway meal

Family violence support

Free food assistance

Takeaway meals and fresh food parcels
Monday 5.30pm-6.30pm at Upwey Baptist, 21 Darling Ave, Upwey
Wednesday 5.30pm-7pm at Ferntree Gully Guide Hall, 156 Underwood Rd, Ferntree Gully

Home delivered community casseroles on request to Dandenong Ranges residents - order online at www.foothillscare.org.au/#community-casseroles

8711 8677
contact@foothillscare.org.au
www.foothillscare.org.au

Food and meals can also be delivered

 Dandenong Ranges

Koha Community Café Inc

Takeaway meals

Thursdays 6pm-8pm
contactkohacommunitycafe@gmail.com
 Warburton area

HICCI

Food boxes Takeaway meal

Limited assistance with bills

Volunteer transport for aged residents to medical appointments/shopping

Referrals to other organisations for further support

 

 

5911 6000
www.hicci.org.au

 

 Healesville area

The Basement Food Hub

Food boxes (non perishable)

Under Subway, 193-197 Main Street, Lilydale

Mondays 9.30am-2pm

 Lilydale area

LinC Yarra Valley

Food relief 

Volunteer transport

Every Friday:
11am at Millgrove Baptist Church, Cavanagh Rd

1.30pm at Community Room, Upper Yarra Family Centre, Yarra Junction

10am at Woori Yallock Presbyterian Church

Transport enquiries 5967 2119 (leave a message any time)

Emergency relief/material aid 0472 644 476 (Mon & Tues, 10am-1pm)

www.lincyarravalley.org.au

 

 Upper Yarra

Hope on Friday

Food boxes

Hope in the Hills Christian Church
3 Clifford Grove, Tecoma
Fridays 8.15am-9.15am
Phone ahead on 0437 195 550
 Tecoma area

Discovery Community Care

Fresh fruit and vegetables, and long life items

Thursday evening meal (takeaway)

F1/122-124 Beresford Rd, Lilydale

Open Monday, Wednesday and Friday, 10am-3pm

Ring 9739 6801 for an appointment

Thursday evening meal (takeaway)

6.30pm-7.30pm

Beside Olinda Hotel, at entrance to the Showgrounds

 

9739 6801

 Yarra Ranges residents
 Eastern Volunteers Low cost service to pick up and deliver food and medicine

Eastern Volunteers have introduced a shop from home service. Residents can phone with their shopping list and pay with a credit card. A volunteer will shop for them and deliver the items to the resident's door.
9870 7822

www.easternvolunteers.org.au

 Yarra Ranges
 CIS Yarra Ranges Food vouchers and financial assistance. Information and referral service for enquiries including housing, health, family support and mental health.

Phone support available 10am - 1pm on Monday, Wednesday and Friday
9735 1311

www.cisvic.org.au/getting-help/cis-yarra-ranges

info@cisyarraranges.org.au

Office is closed until further notice but phone assistance is being provided.

Yarra Ranges residents: information and advice

Emergency relief provided to residents of the following areas:

Chirnside Park 3116; Coldstream 3770; Gruyere 3770; Kalorama 3766; Kilsyth (not Kilsyth South) 3137; Lilydale 3140; Monbulk 3793; Montrose 3765; Mooroolbark 3138; Mount Dandenong 3767; Mount Evelyn 3796; Olinda 3788; Seville 3139; Silvan 3795; Wandin 3139; Yering 3770

 

Dandenong Ranges Emergency Relief Service Groceries, vouchers and consultation 9754 7777 or 0468 468 430
enquire@drers.org.au
www.drers.org.au
Monday-Friday, 9am-12.30pm
Contact is via phone or email

 

Dandenong Ranges 
The Redwood Community Centre Food and personal items Open on Tuesdays
Contact by phone or email beforehand, then pick up by arrangement
5966 2320
katebarratt@adra.org.au

 

 Warburton area
Vantage Point Church

 

Food boxes
Fresh fruit and vegetables
Frozen meals

 

4.30pm every Sunday in Lilydale
Enquiries: admin@vantagepoint.church

 

 Outer east
Rapid Relief Team Food Boxes https://www.rrtglobal.org/operations-appeals/covid-19-food-support/ Greater Melbourne
Yarra Valley Church Free community fresh food program
Fridays 11am 
Wandin Senior Citizen Centre
401 Warburton Hwy Wandin North
5967 1272 
 Wandin and surrounds

 

Housing and homelessness support

Organisation

Service

Details

 Areas serviced

Anchor Inc, Holy Fools, The Salvation Army, Uniting Harrison

Homelessness support services

1800 825 955
This number will connect with nearest specialist homelessness support service

 Melbourne's outer east

HICCI

Homelessness support

Healesville
5911 6000

 Healesville area

EACH

Housing and homelessness

1300 003 224
www.each.com.au

 Melbourne's east

 

Legal services

 Organisation Services Contact details Areas Serviced  
Eastern Community Legal Centre

 

 
Free legal assistance
Family violence support
Elder abuse support
Support for people from Aboriginal and Torres Strait Islander communities

 

 

110 River St, Healesville
9am-5pm Tuesday to Thursday

5962 1665 / 1300 79 70 88

Suite B, 6 Floriston Rd, Boronia
9am-5pm Monday to Thursday
Tuesday evenings
9762 6235

www.eclc.org.au

Melbourne's outer east  
Victorian Legal Aid  Free legal advice Phone 1300 792 387 from 9am to 5pm weekdays for free information and help about the law.

23 Ringwood St, Ringwood

www.legalaid.vic.gov.au
 Victoria  

Material and financial assistance

Organisation

Service

Details

 Areas serviced

Yarra Valley Water

Bill support for customers experiencing financial hardship

Monday to Friday
9am-5pm
1800 994 789

 
 South East Water Bill support for customers experiencing financial hardship

 

Monday to Friday
8am - 5pm 
9552 3540
https://southeastwater.com.au/

support@sew.com.au

 

HICCI

Financial assistance

Healesville
5911 6000

Healesville area

LinC Yarra Valley

Financial assistance

pclinc.yarravalley@gmail.com
5967 2119

Upper Yarra area 

The Salvation Army (Mooroolbark)

Food (non-perishable)

Material support

Monday – Friday
9am-2pm
9727 4777

 Mooroolbark and surrounds
National Debt Hotline: Covid-19 Financial Survival Guide Financial assistance, Centrelink information, rent and morgage information https://ndh.org.au/debt-problems/covid19/

 

 Australia wide
 CIS Yarra Ranges Food vouchers and financial assistance. Information and referral service for enquiries including housing, health, family support and mental health. 

Phone support is available 10am - 1 pm Monday, Wednesday and Friday

9735 1311

www.cisvic.org.au/getting-help/cis-yarra-ranges

info@cisyarraranges.org.au

Office is closed until further notice but phone assistance is being provided.

Yarra Ranges residents: information and advice

Emergency relief provided to residents of the following areas:

Chirnside Park 3116; Coldstream 3770; Gruyere 3770; Kalorama 3766; Kilsyth (not Kilsyth South) 3137; Lilydale 3140; Monbulk 3793; Montrose 3765; Mooroolbark 3138; Mount Dandenong 3767; Mount Evelyn 3796; Olinda 3788; Seville 3139; Silvan 3795; Wandin 3139; Yering 3770

 

 RSL Victoria

Support for veterans and ex-servicemen and women in the Yarra Ranges.

 

Department of Veterans' Affairs entitlement claims: financial assistance, emergency accommodation, and referral to health and wellbeing programs.

 

Note: you don't need to be an RSL member to make contact

 

Veteran Service Call Centre
9655 5555

veteranservices@rslvic.com.au

Or contact your local RSL www.rslvic.com.au/rsl-network/victorian-map-of-all-branches

 Australia wide
Dandenong Ranges Emergency Relief Service

 

Financial assistance, e.g. rent, medical/pharmacy, utility bills.

 

9754 7777 or 0468 468 430
enquire@drers.org.au
www.drers.org.au
Monday-Friday, 9am-12.30pm
Contact is via phone or email 

 

 Dandenong Ranges
Utility relief grant scheme (non-mains) Financial assistance to help pay an energy or water (non-mains) bill that is overdue due to a temporary financial crisis

People can apply for the grant if they have a Pensioner Concession Card, Health Care Card, or Veterans' Affairs Gold Card, or are on a very low income

Includes: gas, diesel and petrol for a generator, heating oil, firewood, metered electricity from an embedded network, carted water, septic tank cleaning (for homeowners)
Concessions Information line 1800 658 521

https://services.dhhs.vic.gov.au/utility-relief-grant-scheme-non-mains

 

Victoria

 

Mental health services

If you're concerned about COVID-19, are distressed or worried about being in isolation or sick, please visit the Head to Health website for mental health support links and phone numbers to find support, or information if you're supporting someone else. 

Crisis support services

The services below offer 24 hour crisis support 7 days a week.

Lifeline
Personal crisis support line.

Call 13 11 14 or chat online

https://www.lifeline.org.au

Suicide Call Back Service
Support line for anyone thinking about suicide

Call 1300 659 467

https://www.suicidecallbackservice.org.au

MensLine Australia
Help, support, referrals & counselling services for men via telephone, online and video

Call 1300 78 99 78

 

https://mensline.org.au/

 

Other mental health support services

If you’d like to find out more about mental health or just talk to someone, here are some organisations that can help:

Organisation

Service

Details

Areas serviced

Anglicare Victoria

Family violence support; child protection services

Eastern region
Offices in Lilydale and Bayswater
Monday to Friday
9am-5pm
1800 809 722

Inspiro

Counselling (general, drug and alcohol, family violence and youth)

Inspiro has a dedicated team of experienced counsellors to assist you.

9028 0153
https://www.inspiro.org.au/our-services/browse-by-service/counselling

 

Yarra Ranges
Lifeline 24 hour crisis support for suicide prevention and personal crisis 13 11 14 Australia wide

Beyond Blue

 

24 hour crisis support around depression and anxiety for yourself, a friend or family member

 

1300 224 636

http://www.beyondblue.org.au

Chat online available on website 3pm - 12am

 

Australia wide

 

Youth Beyond Blue

 

24 hour crisis support and information line dedicated to supporting young people with depression and anxiety and their friends and family.

 

1300 224 636

http://www.youthbeyondblue.org.au

Chat online available on website 3pm - 12am

 

Australia wide

 

Headspace Online support for young people, including counselling, group chats and information. This is not an emergency service. If you're in an emergency situation or need emergency assistance, contact mental health services, go to your local emergency department or call emergency services on 000. http://www.headspace.org.au/headspace Australia wide
Kids helpline Free, private and confidential 24/7 phone and counselling service for young people aged 5 to 25 1800 55 1800 Australia wide
Department of Health & Human Services Mental health resources to support people during the COVID-19 pandemic https://www.dhhs.vic.gov.au/mental-health-resources-coronavirus-covid-19

 

Statewide
SANE Australia

 Support for people living with a mental illness

 

1800 18 7263

https://www.sane.org/

 
Embrace Mental Health Resource Hub Mental health and suicide prevention resources, services and information for people from culturally and linguistically diverse (CALD) backgrounds.  www.embracementalhealth.org.au

 

 Australia wide

 

Mental Health Care Plans

What is a mental health care plan?

A mental health care plan is a support plan for someone who is going through mental health issues. If a doctor agrees that you need additional support, you and the doctor will make the plan together.

A mental health care plan identifies what type of health care you need, and spells out what you and your doctor have agreed you are aiming to achieve. It also may refer you to local mental health services.

How do I get a mental health care plan?

Book an appointment with a General Practitioner (GP) and request an appointment to talk about a mental health care plan. That way, the doctor will know in advance and be able to set enough time. Your doctor will assess whether you will benefit from a mental health treatment plan.

 

 

 

Over 50s

 Organisation Services Contact details Areas serviced
My Aged Care Information on different types of aged care services and how to access them

myagedcare.gov.au 
1800 200 422

 
Council on the Ageing (COTA)

 

Find information about accessing services at home, pensions, concessions, housing, utilities. Available weekdays from 9.30 am to 4.00 pm

 

askcota@cotavic.org.au

1300 13 50 90

 
Seniors Victoria

 

News and information, games and services. Along with links to other resources 

 

seniorsonline.vic.gov.au

 

 
Eastern Legal Community Centre

 

Free legal assistance
Family violence support
Elder abuse support
Support for people from Aboriginal and Torres Strait Islander communities
110 River St, Healesville
9am-5pm Tuesday to Thursday
5962 1665 / 1300 79 70 88

Suite B, 6 Floriston Rd, Boronia
9am-5pm Monday to Thursday
Tuesday evenings
9762 6235

www.eclc.org.au

 

 

Melbourne's outer east
Senior Rights Victoria

 

Seniors Rights Victoria provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people. Helpline:  or 

 

seniorsrights.org.au/
1300 368 821

 

 
 

Victoria Police

 

The Community Safety Register, is a free program run by volunteers and is designed to help seniors in Yarra Ranges to feel safe and connected to their community. 

The register contains people’s emergency information that is held by Victoria Police and may be used to contact key people in the event of an emergency.

 

The program aims to give residents, relatives and friends peace of mind, knowing that someone is checking on their welfare.

Lilydale Police Station 9739 2396

 

 

Social support

Organisation

Service

Details

 Areas serviced

Anglicare Victoria

Family violence support; child protection services

Eastern region offices in Lilydale and Bayswater
Monday to Friday
9am-5pm
1800 809 722

 

Inspiro

Social support

9028 0153
hello@inspiro.org.au

 

 
Outer East Phone Chat

 

Free service open to anyone to make sure people stay connected.

This is run by volunteers and is not a crisis line.

Someone to talk to, information about local assistance if you are unable to leave your home, link with your local neighbourhood house, schedule a regular phone/email/text chat.
1800 984 825 (free call)
10am-1pm Monday to Friday
5pm-9pm Monday to Thursday

or email chatline@chaosnetwork.org.au
message 0468 517 406

 

 
 Friends for Good

 

 FriendLine is a free chat line for people who are looking for social connection.

This is run by volunteers and is not a crisis service.

 

1800 4 CHATS (1800 424 287)

6pm-8pm Tuesday to Thursday
2pm-5pm Saturday and Sunday

www.friendline.org.au
You can chat online if you are unable to speak on the phone

 

 Australia wide
Australian Red Cross  COVID Connect is a free service from Australian Red Cross volunteers to provide a friendly chat, a listening ear or help maintain or improve social connection.

 

 

Register at the Red Cross website

https://www.redcross.org.au/get-help/community-services/covid-connect or

by calling 1800 733 276

 

Australia wide 
Victoria Police The Community Safety Register, is a free program run by volunteers and is designed to help seniors in Yarra Ranges to feel safe and connected to their community.

The register contains people’s emergency information that is held by Victoria Police and may be used to contact key people in the event of an emergency.

The program aims to give residents, relatives and friends peace of mind, knowing that someone is checking on their welfare.

Lilydale Police Station 9739 2396

 

 Victoria wide

 

Youth services

Organisation

Service

Details

 Areas serviced

The MISFIT Project

Online creative programs

One on one online support

www.themisfitproject.org.au

 

EACH

Youth services

1300 003 224
www.each.com.au

 
 Inspiro Counselling (general, drug & alcohol, family violence and youth)

Inspiro has a dedicated team of experienced counsellors to assist you.

9028 0153
https://www.inspiro.org.au/our-services/browse-by-service/counselling

 

Yarra Ranges
 Headspace

 

 

Online support for young people, including counselling, group chats and information. This is not an emergency service. If you're in an emergency situation or need emergency assistance, contact mental health services, go to your local emergency department or call emergency services on 000.

 

 http://www.headspace.org.au/headspace

 Australia wide

 

 Kids Helpline Free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25

 

1800 55 1800

 

Australia wide
Yarra Ranges Youth Services Stay connected with information, support and new initiatives 9294 6716
www.facebook.com/yarrarangesyouth
 Yarra Ranges 
 ConnectUs Find support services for young people in the Outer East  https://connectus.serviceseeker.com.au/

 

 Yarra Ranges, Knox, Maroondah

 

Other support services

Organisation

Service

Details

 Areas serviced

The Gawler Cancer Foundation

Support for people with chronic illness

Respite for front line health workers

1300 651 211

 
 RSL Support for veterans and ex-servicemen and women in the Yarra Ranges.

Department of Veterans' Affairs entitlement claims: financial assistance, emergency accommodation, and referral to health and wellbeing programs.

Note: you don't need to be an RSL member to make contact

 

 

Veteran Service Call Centre
9655 5555
veteranservices@rslvic.com.au

Or contact your local RSL www.rslvic.com.au/rsl-network/victorian-map-of-all-branches

 

 Australia wide

 

Resources in other languages

General COVID-19 information and updates

 

Organisation

Resources

Contact details

Victorian Multicultural Commission

Updates, factsheets, printable posters in different languages

https://www.multiculturalcommission.vic.gov.au/coronavirus-language-advice-and-information

SBS

COVID-19 information and updates in 63 languages

Sbs.com.au/language/coronavirus

Victorian Government – Health Translations

COVID-19 fact sheets, videos and posters available in over 70 languages

Healthtranslations.vic.gov.au

Victorian Government – Department of Health and Human Services

COVID-19 translated information for people from culturally and linguistically diverse backgrounds

https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19

Learning from home resources

Organisation

Resources

Contact details

Victorian Government - Department of Education and Training

Learning from home advice in your language

https://www.education.vic.gov.au/parents/learning/Pages/home-learning-translated-advice.aspx

 

Family violence support

Organisation

Resources

Contact details

Victorian Multicultural Commission

Resources and contacts for people experiencing family violence

https://www.multiculturalcommission.vic.gov.au/coronavirus-support-services

 

Mental Health Services

Organisation

Service

Contact details

 Area serviced

Embrace Mental Health Resource Hub

Mental health and suicide prevention resources, services and information for people from culturally and linguistically diverse (CALD) backgrounds

www.embracementalhealth.org.au

 Australia wide