Community relief and support agencies

The COVID-19 pandemic is causing unprecedented challenges for everyone. Many individuals, families and communities find themselves needing support and it can be daunting to ask for help, and to know where to start.

Please know that there are many organisations located in the Yarra Ranges that are dedicated to providing support to people when they need it. Many of their usual services have been adapted to suit COVID-19 restrictions.

COVID-19 has caused hardship for many people. It is ok to ask for help. Support is available in the Yarra Ranges for people who need assistance. Check out the video below to find out more on how to reach out for support.

 

Below is a list of services that are available. These organisations are happy to respond to your enquiry about availability of services. These organisations are also excellent sources of information, resources, community connection and referrals for additional assistance.

If you are wondering how you can help others in your community who are doing it tough due to the impact of COVID-19, visit our 'How you can help' page.

Relief & support agency contact information

Community health services

Organisation

Service

Contact details

Area serviced

Yarra Valley Health (Eastern Health)

Health services delivered online and via phone

1300 342 255

https://www.easternhealth.org.au/locations/healesville-hospital-and-yarra-valley-health#services


Yarra Valley region 

EACH

Health and allied health services online and via phone

1300 003 224
www.each.com.au

Yarra Ranges, Knox and Maroonda
 Inspiro Health and allied health services online and via phone


https://www.inspiro.org.au/our-services



Yarra Ranges


Community transport

Organisation Services Contact details Areas serviced
Eastern Volunteers

Low cost community trasnport to essential appointments. Eligibility criteria may apply.

9870 7822
https://easternvolunteers.org.au/transport-ev/

Closed from 18 December 2020, reopening 4 January 2021.

 

 
Yarra Ranges
 

Yarra Ranges Council Aged & Disability Services

Personal shopping assistance

Assistance for unaccompanied shopping

1300 368 333  Yarra Ranges
LinC Yarra Valley

Food boxes (non perishable) 

Volunteer transpor.

Closed from 18 December 2020. Fresh food program starts Friday, 8 January at 1pm

Transport enquiries 5967 2119 (leave a message any time)

Emergency relief/material aid 0472 644 476 (Mon & Tues, 10am-1pm)

www.lincyarravalley.org.au

 

Upper Yarra area 
 Bridges A team of volunteer drivers provide door to door transport for eligible residents to attend medical and allied health appointments, and social support activities when other transport options are unavailable or unsuitable.

 

 

9763 9700  

https://www.bridgescc.com.au/
Emerald, Ferny Creek, Kallista, Kalorama, Lysterfield, Menzies Creek, Monbulk, Mount Dandenong, Olinda, Sassafras, Selby, Sherbrook, Silvan, Tecoma, The Patch, Tremont and Upper Ferntree Gully

 

Disability support services

Organisation

Service

Details

 Area serviced

Care Support Network

Disability support

NDIS support planning and coordination

1300 177 577

 Australia wide

SJI Autism & Carer Support

Autism support services including free counselling for carers, podcasts and carers chat support

www.spectrumjourneys.org.au

For telephone advice, call Amaze Autism Advisors on 1300 308 699

 Yarra Ranges

Anglicare Victoria – Strengthening Parents Support Program

Support for parents of a child with a disability (up to age 18)

Anglicare website

0438 646 744

 Melbourne's outer east

HICCI

Disability support

Healesville

5911 6000

Healesville area 

EACH

Disability support

Carer support

1300 003 224

www.each.com.au

Melbourne's east 
 I CAN Network Autistic-led online group mentoring program that provides a safe space for autistic young people to connect with peers and mentors. https://www.icannetwork.com.au/online-group-mentoring/


 Victoria
 Inspiro Health allied health services. Online and via phone 9738 8801
hello@inspiro.org.au
Urban and Mount Dandenong areas of Yarra Ranges
Disability Information Helpline

The Disability Information Helpline is for people with a disability who need help because of COVID-19.

The helpline can help families, carers, support workers and services also.

1800 643 787
Monday to Friday, 8am-8pm
Saturday 9am-7pm
www.dss.gov.au/disabilityhelp


 
 Recovery Options Disability support
NDIS

http://recoveryoptions.com.au
2421 Warburton Hwy, Yarra Junction
03 5900 6898




 Yarra Junction Area


Family support services

Organisation

Service

Details

 Ares serviced

Family and Children’s Services (Yarra Ranges Council)

Maternal & Child Health

Immunisations

Parenting groups, information and support

Upper Yarra area

https://www.yarraranges.vic.gov.au/Community/Family/Support-for-families

1300 368 333

 Yarra Ranges
Victorian Government -  Department of Education and Training


Learning from home advice in your language. 


 

https://www.education.vic.gov.au/parents/learning/Pages/home-learning-translated-advice.aspx


 


Statewide


Family violence support

Organisation

Services

Contact details

 Area serviced

EDVOS

Family violence support
Food relief
Material aid

Monday-Friday 9am-8pm

Saturday 9am-5pm

9259 4200

1800 015 188 (after hours)

edvos@edvos.org.au

 

If immediate danger, call 000

 Melbourne's east

Anglicare Victoria

Family violence support
Child protection services

Eastern region offices in Lilydale and Bayswater

Monday to Friday 9am-5pm

1800 809 722

 Melbourne's outer east

Eastern Community Legal Centre

Free legal advice
Family violence support
Elder abuse support
Support for people from Aboriginal and Torres Strait Islander communities

110 River St, Healesville
Tuesday – Thursday 9am-5pm
1300 32 52 00 (1300 ECLC 00)

Suite B, 6 Floriston Rd, Boronia
Monday – Thursday 9am-5pm
Tuesday evenings
1300 32 52 00 (1300 ECLC 00)

 

 Melbourne's outer east

HICCI

Family violence support

Healesville
5911 6000

 Healesville area

EACH

Family violence support

1300 003 224
www.each.com.au

 Melbourne's east

Inspiro

Family violence support

9028 0153
hello@inspiro.org.au

 Melbourne's outer east

 

Financial counselling services

Organisation  Details Areas serviced 
Financial Counselling Australia  Helpline to speak with a financial counsellor: 1800 007 007

 

Help for small businesses: 1800 413 828

Find a financial counsellor in your area

Use the interactive map to find a local financial counsellor, phone 1800 007 007, or use the online live chat option

https://www.financialcounsellingaustralia.org.au/

 

Australia wide
 EACH Free, confidential and non-judgemental financial counselling service to people experiencing financial hardship.

Financial Counsellors support you with information and advice to help you develop the skills, knowledge and confidence to take control of your financial situation. This includes support with managing debt collectors, mortgages, loans, leases, Centrelink debts, utility bills, fines and more.

Monday to Friday 9am-5pm

1300 003 224

https://www.each.com.au/service/eastern-financial-counselling-services/

 

Melbourne eastern region
National Debt Helpline Call 1800 007 007 Australia wide 
 Salvos Moneycare https://www.salvationarmy.org.au/about-us/our-services/moneycare/

 

Australia wide
LINC Yarra Valley Financial counselling service. Call 0455 268 457

 

Upper Yarra and surrounds
Eastern Community Legal Centre Financial counselling that assists people escaping family violencec. Call 1300 325 200 Melbourne outer east region

Food relief – food boxes and meals

Organisation

Service

Details

 Areas serviced
Yarra Ranges Council Aged and Disability Services Delivered meals

 


1300 368 333
 Yarra Ranges

The Salvation Army (Mooroolbark)

Food boxes (non-perishable)

Material support

Mondays and Wednesdays between 10am-12pm and 1pm-2pm

No appointment necessary

305 Manchester Road Chirnside Park

9727 4777

 Mooroolbark and surrounds

Nourish Network

Food boxes

Support for families of primary school age children

lisa@ripplekindness.org
Nourish Network on Facebook

Currently closed for the holidays, reopening on 29 January, 2021.

 Outer east

CHAMPION (Temple Society Australia)

Food boxes

Referrals for financial assistance

Enquiries to Martha or Jacinta 0468 375 808
Mondays 10am-12pm
Wednesdays 12.30pm-3.30pm

From 23 December 2020 to 8 January 2021, please call first as the office may be closed.

 Bayswater and surrounds

People’s Pantry

Takeaway meal

Meal delivery for people in need

Every second Friday 5.30pm-6.15pm
Mooroolbark People’s Pantry on Facebook

 Mooroolbark area

Millgrove Baptist Church – Second Bite

Food boxes (mostly fresh food)

Fridays 10.30am-11.30am
Millgrove Baptist Church, 4 Cavanagh Road, Millgrove
Enquiries to church office 5966 9482

Closed from 19 December 2020. Fresh food program restarts Friday, 8 January from 11am.

 Millgrove area

River Valley Church – Careworks

Foodboxes

Enquiries to 0487 381 378 or reception@rivervalley.org.au

 

 Millgrove area

Foothills Community Care Inc

Takeaway meal

Family violence support

Free food assistance

Takeaway meals and fresh food parcels
Monday 5.30pm-6.30pm at Upwey Baptist, 21 Darling Ave, Upwey
Wednesday 5.30pm-7pm at Ferntree Gully Guide Hall, 156 Underwood Rd, Ferntree Gully

Home delivered community casseroles on request to Dandenong Ranges residents - order online at www.foothillscare.org.au/#community-casseroles

8711 8677
contact@foothillscare.org.au
www.foothillscare.org.au

Food and meals can also be delivered

 Dandenong Ranges

Koha Community Café Inc

Takeaway meals

Thursdays 6pm-8pm
contactkohacommunitycafe@gmail.com
 Warburton area

HICCI

Food boxes Takeaway meal

Limited assistance with bills

Volunteer transport for aged residents to medical appointments/shopping

Referrals to other organisations for further support

 

 

5911 6000
www.hicci.org.au

 

 Healesville area

The Basement Food Hub

Food boxes (non perishable)

Under Subway, 193-197 Main Street, Lilydale

Mondays 9.30am-2pm

 Lilydale area

LinC Yarra Valley

Food relief 

Volunteer transport

Closed from 18 December 2020. Fresh food program restarts Friday, 8 January at 1pm.

Transport enquiries 5967 2119 (leave a message any time)

Emergency relief/material aid 0472 644 476 (Mon & Tues, 10am-1pm)

www.lincyarravalley.org.au

 

 Upper Yarra

Hope on Friday

Food boxes

Hope in the Hills Christian Church
3 Clifford Grove, Tecoma
Fridays 8.15am-9.15am
Phone ahead on 0437 195 550

Open Fridays as usual throughout December and January. Closed on Christmas Day, but will be open on Christmas Eve instead.

 Tecoma area

Discovery Community Care

Fresh fruit and vegetables, and long life items

Thursday evening meal (takeaway)

 

F1/122-124 Beresford Rd, Lilydale

Closed from 22 December. Reopening on Wednesday, 13 January, 2021. 

Then open Wednesdays and Fridays in January from 10am-3pm.

Ring 9739 6801 for an appointment

 Yarra Ranges residents
 Eastern Volunteers Low cost service to pick up and deliver food and medicine

Eastern Volunteers have introduced a shop from home service. Residents can phone with their shopping list and pay with a credit card. A volunteer will shop for them and deliver the items to the resident's door.
9870 7822

www.easternvolunteers.org.au

Closed from 18 December, 2020. Reopening 4 January, 2021.

 Yarra Ranges
 CIS Yarra Ranges Food vouchers and financial assistance. Information and referral service for enquiries including housing, health, family support and mental health.

Phone support available 10am - 1pm on Monday, Wednesday and Friday
9735 1311

www.cisvic.org.au/getting-help/cis-yarra-ranges

info@cisyarraranges.org.au

Office is closed until further notice but phone assistance is being provided.

Yarra Ranges residents: information and advice

Emergency relief provided to residents of the following areas:

Chirnside Park 3116; Coldstream 3770; Gruyere 3770; Kalorama 3766; Kilsyth (not Kilsyth South) 3137; Lilydale 3140; Monbulk 3793; Montrose 3765; Mooroolbark 3138; Mount Dandenong 3767; Mount Evelyn 3796; Olinda 3788; Seville 3139; Silvan 3795; Wandin 3139; Yering 3770

 

Dandenong Ranges Emergency Relief Service Groceries, vouchers and consultation 9754 7777 or 0468 468 430
enquire@drers.org.au
www.drers.org.au
Monday-Friday, 9am-12.30pm
Contact is via phone or email

 

Dandenong Ranges 
The Redwood Community Centre Food and personal items Open on Tuesdays
Contact by phone or email beforehand, then pick up by arrangement
5966 2320
katebarratt@adra.org.au

 

In December:
Mondays from 10am-2pm - Support, referrals and food parcel registration

Tuesdays - food parcel collection

January's hours are to be confirmed. Call to check.

 Warburton area
Vantage Point Church

 

Food boxes
Fresh fruit and vegetables
Frozen meals

 

4.30pm every Sunday in Lilydale
Enquiries: admin@vantagepoint.church

 

 Outer east
Rapid Relief Team Food Boxes https://www.rrtglobal.org/operations-appeals/covid-19-food-support/ Greater Melbourne
Yarra Valley Church Free community fresh food program
Fridays 11am 
Wandin Senior Citizen Centre
401 Warburton Hwy Wandin North
5967 1272 
 Wandin and surrounds
Montrose Church of Christ Fruit and vegetables, milk, bread and other groceries

2pm - 4pm Tuesdays during school term.

7 Leith Road, Montrose 3765

Enquiries:
cofcmontrose@gmail.com

9761 8897
0419 362 100

Montrose and surrounds

 

Housing and homelessness support

Organisation

Service

Details

 Areas serviced

Anchor Inc, Holy Fools, The Salvation Army, Uniting Harrison

Homelessness support services

1800 825 955
This number will connect with nearest specialist homelessness support service.

Anchor: Open as usual over the holidays, closed on public holidays.

Holy Fools: Call 1300 133 889 to check hours.

 Melbourne's outer east

HICCI

Homelessness support

Healesville
5911 6000

 Healesville area

EACH

Housing and homelessness

1300 003 224
www.each.com.au

 Melbourne's east

 

Legal services

 Organisation Services Contact details Areas Serviced  
Eastern Community Legal Centre

 

 
Free legal assistance
Family violence support
Elder abuse support
Support for people from Aboriginal and Torres Strait Islander communities

 

 

Closed from 18 December 2020, reopening Monday, 11 January 2021. Call 1300 325 200. 

110 River St, Healesville
9am-5pm Tuesday to Thursday

5962 1665 / 1300 32 52 00

Suite B, 6 Floriston Rd, Boronia
9am-5pm Monday to Thursday
Tuesday evenings
9762 6235

www.eclc.org.au

Melbourne's outer east  
Victorian Legal Aid  Free legal advice Phone 1300 792 387 from 9am to 5pm weekdays for free information and help about the law.

23 Ringwood St, Ringwood

www.legalaid.vic.gov.au
 Victoria  

Material and financial assistance

Organisation

Service

Details

 Areas serviced

Yarra Valley Water

Bill support for customers experiencing financial hardship

Monday to Friday
9am-5pm
1800 994 789

 
South East Water Bill support for customers experiencing financial hardship

 

Monday to Friday
8am - 5pm 
9552 3540
https://southeastwater.com.au/

support@sew.com.au

 

HICCI

Financial assistance

Healesville
5911 6000

Healesville area

LinC Yarra Valley

Financial assistance

pclinc.yarravalley@gmail.com
5967 2119

Closed from 19 December 2020, reopening from 18 January 2021.

Upper Yarra area 

The Salvation Army (Mooroolbark)

Food (non-perishable)

Material support

Monday – Friday
9am-2pm
9727 4777

 Mooroolbark and surrounds
National Debt Hotline: Covid-19 Financial Survival Guide Financial assistance, Centrelink information, rent and morgage information https://ndh.org.au/debt-problems/covid19/

 

 Australia wide
 CIS Yarra Ranges Food vouchers and financial assistance. Information and referral service for enquiries including housing, health, family support and mental health. 

Phone support is available 10am - 1 pm Monday, Wednesday and Friday

9735 1311

www.cisvic.org.au/getting-help/cis-yarra-ranges

info@cisyarraranges.org.au

Office is closed until further notice but phone assistance is being provided.

Yarra Ranges residents: information and advice

Emergency relief provided to residents of the following areas:

Chirnside Park 3116; Coldstream 3770; Gruyere 3770; Kalorama 3766; Kilsyth (not Kilsyth South) 3137; Lilydale 3140; Monbulk 3793; Montrose 3765; Mooroolbark 3138; Mount Dandenong 3767; Mount Evelyn 3796; Olinda 3788; Seville 3139; Silvan 3795; Wandin 3139; Yering 3770

 

 RSL Victoria

Support for veterans and ex-servicemen and women in the Yarra Ranges.

 

Department of Veterans' Affairs entitlement claims: financial assistance, emergency accommodation, and referral to health and wellbeing programs.

 

Note: you don't need to be an RSL member to make contact

 

Veteran Service Call Centre
9655 5555

veteranservices@rslvic.com.au

Or contact your local RSL www.rslvic.com.au/rsl-network/victorian-map-of-all-branches

 Australia wide
Dandenong Ranges Emergency Relief Service

 

Financial assistance, e.g. rent, medical/pharmacy, utility bills.

 

9754 7777 or 0468 468 430
enquire@drers.org.au
www.drers.org.au
Monday-Friday, 9am-12.30pm
Contact is via phone or email 

Closed from 23 December 2020, reopening 11 January 2021.

 

 Dandenong Ranges
Utility relief grant scheme (non-mains) Financial assistance to help pay an energy or water (non-mains) bill that is overdue due to a temporary financial crisis

People can apply for the grant if they have a Pensioner Concession Card, Health Care Card, or Veterans' Affairs Gold Card, or are on a very low income

Includes: gas, diesel and petrol for a generator, heating oil, firewood, metered electricity from an embedded network, carted water, septic tank cleaning (for homeowners)
Concessions Information line 1800 658 521

https://services.dhhs.vic.gov.au/utility-relief-grant-scheme-non-mains

 

Victoria

 

Mental health services

If you're concerned about COVID-19, are distressed or worried about being in isolation or sick, please visit the Head to Health website for mental health support links and phone numbers to find support, or information if you're supporting someone else. 

Directories and Resources

https://www.betterhealth.vic.gov.au/servicesandsupport/mental-health-services

Explanations and short video (in variety of languages) of mental health services

Comprehensive list of mental health services

https://www.healthdirect.gov.au/australian-health-services

A comprehensive list of health services that can be searched by postcode and issue. Using the ‘service finder’ tab, choose Mental Health services (or other issue) and postcode

https://mentalhealthcompass.com.au/directory


A comprehensive list by region (YR, Knox and Maroondah) of any health and mental health services and resources for a wide variety of mental health issues.

Can sort by ‘issue’ and region. Shows services and their details.

https://headtohealth.gov.au/


A comprehensive list of health services and resources. Choose ‘Service Provider Tab’. Services are listed in alphabetical order with no ability to search for region/postcode.

Chatbot available.

By searching issue and who it is for it will show you websites and resources

https://connectus.serviceseeker.com.au/

Service directory, private and public for 10-25yo in Knox, Maroondah and Yarra Ranges

http://www.health.vic.gov.au/mentalhealthservices/

http://www.health.vic.gov.au/mentalhealthservices/adult/outereast-a.htm

http://www.health.vic.gov.au/mentalhealthservices/child/east-c.htm

List of clinical mental health services and assessment services by region or Suburb

https://www.healthtranslations.vic.gov.au/bhcv2/bhcht.nsf

Translated health information resources

Search for a topic in a particular language e.g. mental health and Hakka Chin

Embrace Mental Health Resource Hub for CALD backgroundwww.embracementalhealth.org.au

Mental health and suicide prevention resources, list of services and information for people from culturally and linguistically diverse (CALD) backgrounds.

https://www.dhhs.vic.gov.au/mental-health-resources-coronavirus-covid-19

Mental health resources to support people during the COVID-19 pandemic

https://www.blackdoginstitute.org.au/

Research, resources and information, webinars, podcasts.

Private Psychology Services- best to search the data bases

Referral required by GP. Mental health care plans allow up to 20 discounted visits, some services will bulk bill.

Local and Eastern Region services

Who

What it is

Where, when and website

(9-5pm Mon - Fri unless otherwise stated)

Referral & Phone number

(Self-referral is ok unless otherwise stated)

Anglicare Victoria

Family violence support; child protection services

  • Family Violence Support
  • Foster Care Intake Services
  • Group Work
  • Integrated Family Services
  • Men & Boys Program
  • TEACHaR
  • Volunteer Recruitment

All ages

Eastern region Lilydale

https://www.anglicarevic.org.au/

9735 6100

Inspiro

Counselling

  • General
  • Anxiety
  • Depression
  • Trauma
  • Grief and loss
  • Family/relationship issues
  • Family violence
  • Stress
  • Youth
  • Psychologist

12 and over

Drug and Alcohol Counselling

16 and over

Belgrave and Lilydale

8.30 – 5pm Mon – Friday with some afterhours appointments

www.inspiro.org.au
https://www.inspiro.org.au/our-services/browse-by-service/counselling

Private and free services available.

Belgrave, Lilydale and Healesville

9738 8801

Referral via SURE
1300 00 Sure (7873)

Youth Health Hub

Counselling + wide variety of services for

Yarra Ranges Youth 12 – 25 yo

Email:youthhealthhub@inspiro.org.au

Website:www.inspiro.org.au/youthhealthhub

Facebook:https://www.facebook.com/Youth-Health-Hub-Yarra-Ranges

Youth can call, text or email

9757 8777

Mobile: 0409 348 604

Stepped Mental Health

A staged system of care for people with mental health issues, generally with a formal diagnosis. Support is provided through:

  • direct people to self-help resources and support services
  • ·online, eHealth technology and apps.
  • face-to-face support in a group or individual interventions
  • carecoordination
  • peer support
  • medication and psychiatric review
  • secondary and tertiary mental health
  • Suicide Prevention Services

All ages

Inspiro- Belgrave (soon)

Oonah- Healesville

https://stepsmentalhealth.org.au/what-we-do/mental-health-stepped-care/

 

GP referral or can self-Refer

Via

Access Community Health

9810 3070 or

1800 378 377

Or via

EMPHN

9800 1071

https://www.emphn.org.au/what-we-do/mental-health/referral-and-access-team

Fax:8677 9510

Head to Help

Support and coordination of support for anyone experiencing emotional distress, mental illhealth and/or addiction along with their families and carers

All ages

Yarra Junction

8.30 – 5pm Mon – Friday (not open yet) currently recruiting (Oct 2020)

 

https://headtohelp.org.au/

1800 595 212

Eastern Health Community Health

Counselling Youth and Family

  • General
  • Anxiety
  • Depression
  • Trauma
  • Grief and loss
  • Family/relationship issues
  • Family violence
  • Stress

All ages

Healesville

Yarra Junction

https://www.easternhealth.org.au/services/item/200-community-health

1300 380 381

EACH

Youth Drug & Alcohol counselling,

12 – 25 yo

Yarra Junction

Healesville

info@each.com.au

https://www.each.com.au/service/youth-drug-and-alcohol-counselling/

1300 003 224

EACH

Sure Mental Health Recovery

  • This program supports aged 16-64 with a severe and enduring psychiatric condition

16 – 64 yo

Healesville

https://www.each.com.au/service/mental-health-recovery/

info@each.com.au

1300 003 224

EACH Community Health

Ranges of Mental health services and support

Registered psychologists provide assessment, treatment and referral to appropriate agencies for infants and children 0 to 6 years old with social, emotional or behavioural problems or developmental delay.

All ages

Ferntree Gully

https://www.each.com.au/mental-health-services/

Cost – enquire

1300 003 224

Eastern Health

Child & Youth Mental Health Service (CYMHS)

Provides consultation, assessment and treatment for young people up to 24 yo.who are displaying symptoms of psychiatric disorder or severe emotional and behavioural disturbance.

The service includes an early intervention worker who provides consultation to primary care providers who see young people with serious psychological disturbance.

Up to 24yo

Ringwood East

https://www.easternhealth.org.au/site/item/99-child-youth-mental-health-service-cymhs

As CYMHS is a specialist mental health service, it is recommended that the following supports are considered before contacting :

  • visiting GP
  • speaking with school welfare coordinator
  • contacting community support services

1300 721 927 (option 2)

After hours/weekends urgent inquiries:
1300 721 927

Eastern Health

FaPMI

Families where a parent has a mental illness

Working to support families where parents have a mental illness

Links, resources and videos

Child peer support groups –

  • CHAMPS (8-12yrs)
  • Martial Arts as Therapy program (8-12yrs)
  • Teen Peer support groups - Space 4 Us (12-18yrs)
  • FaPMI Family Fun Day
  • Brokerage funds/vouchers
  • Secondary consultation
  • Newsletter

All ages

Ringwood

Programs not running at the moment (covid) but referrals being accepted

https://www.easternhealth.org.au/services/item/204-families-where-a-parent-has-a-mental-illness-fapmi

9871 3988

Email: fapmi@easternhealth.org.au

Oonah

Individual support and engagement activities

Provides alcohol & drug and social & emotional well-being support services for Indigenous young people and adults.

All ages

Healesville

https://oonah.org.au/

Phone. 03 5962 2940

Email:
Administration Coordinator: admin@hicsa.org.au

Community Engagement Worker: engagementworker@hicsa.org.au

Boorndawan Willam Aboriginal Healing Service

Aboriginal specific family violence service for men, women, children and extended family

All ages

Eastern Metro Region

Based in Lilydale

http://bwahs.com.au/

9212 0200

Email:bwahs@bwahs.com.au

Eastern Health Yarra Valley Community Health Aboriginal Health Clinic

Provides confidential counselling for Aboriginal and Torres Strait Islander families and individuals experiencing social and emotional difficulties.

Support and prevention services are provided bypsychologistsin the areas of loss and grief, anger, violence including domestic violence, self-esteem and confidence.

All ages

Healesville

8.30 – 5pm Mon – Fri

https://www.easternhealth.org.au/site/item/127-aboriginal-health

5957 1100

email:AHTintake@easternhealth.org.au

Australian Childhood Foundation

Family violence counselling includes therapeutic group programs for mothers and infants (Popping Bubbles), group programs for children and young people, direct individual counselling for children and young people affected by the trauma of family violence.

Under 25 yo

Mums and bubs

Ringwood & Lilydale

https://www.childhood.org.au/victoria-stories/

Professional Development available

https://professionals.childhood.org.au/

1300 381 581

support@childhood.org.au

Headspace

Online support for young people 12 – 25yo , including counselling, group chats and information.

Mentor service available

Resources/Information available on line

12 – 25 yo

Knox is currently the closest face to face office

Lilydale outreach will be a part of the Youth Health Hub

Australia wide

http://www.headspace.org.au/headspace

https://headspace.org.au/eheadspace/

9801 6088

NEAMI

Life Connect and Psycho-social support

 

LifeConnect provides community-focused suicide prevention services as well as support for people who have been bereaved by suicide.

Our prevention activities include wellbeing workshops as well as community and workforce training aimed at building capacity to recognise and respond to risk of suicide.

Our bereavement services provide one-on-one and group support to families, friends and colleagues who have been bereaved by suicide.

All ages

Ringwood

9 – 5.30pm

https://www.neaminational.org.au/

https://www.neaminational.org.au/find-services/lifeconnect-ringwood/

1300 052 590

 

Email: lifeconnect@neaminational.org.au

NEAMI

Preventative Health support

Provides individualised and tailored support to help people who are experiencing moderate to severe mental health issues improve their physical health. The service also delivers capacity building activities to develop practitioners’ capacity to respond to the physical health needs of people experiencing mental health issues

18 yo and over

Ringwood

8.30- 5pm

https://www.neaminational.org.au/find-services/preventative-health-initiative-ringwood/

1300 185 399

Email: phi@neaminational.org.au

NEAMI

Psychosocial support service

The Psychosocial Support Service offers individual coaching and group activities to support recovery for people with severe mental health issues, who are not eligible for the NDIS.

All ages

Ringwood

https://www.neminational.org.au/find-services/pss-eastern-melbourne/

1300 168 911

Email: EastMelbournePSS@neaminational.org.au

 

 

24 hour/online services - Victoria/Australia wide

Who

What it is

Where, when and website

Referral & Phone number

(Self-referral is ok unless otherwise stated)

Mind Spot

MindSpot is a free service for Australian adults who are experiencing difficulties with anxiety, stress, depression and low mood.

They provide assessment and treatment courses, or help you find local services that can help.

Includes online treatment course and programs for Chronic Pain Management, Wellbeing, OCD , PTSD and Indigenous Wellbeing.

18yo and over

https://mindspot.org.au/

1800 61 44 34

SANE Australia

Online and phone support for people living with a mental illness

Includes:

Online chat – individual and groups

Not a crisis service

All ages

https://www.sane.org/

10am – 10pm Mon – Fri

1800 18 7263

Suicide Call Back Service

Phone and On line Counselling

Resources and Information

Any age

24 hour

https://www.suicidecallbackservice.org.au/

1300 659 467

Suicide Line Victoria

Phone and On line Counselling

Resources and Information

Any age

24 hour

https://www.suicideline.org.au/

1300 651 251

MensLine Australia

Phone and online Counselling

Resources and Information

All ages

24 hour

https://mensline.org.au/

1300 78 99 78

Kids helpline

24/7 phone and counselling service

Resources and Information

5 – 25 yo

24 hour

https://kidshelpline.com.au/

1800 55 1800

1800 Respect

Phone and online Counselling

For people impacted by sexual assault, domestic or family violence and abuse.

Resources and Information

Service Directory

All ages

24 hour

https://www.1800respect.org.au/

Interpreter assistance available

1800 737 732

Black Dog Institute

Online mental health assessment tool (>18yo) that can be completed and results given that can be taken to your GP

Resources and information

18yo and older

On line

https://www.blackdoginstitute.org.au/

https://onlineclinic.blackdoginstitute.org.au/?s=w

 

Open Arms

Veterans and family counselling

Counselling

Groups

Peer network

Resources and information

All ages

24 hour

https://www.openarms.gov.au/

1800 011 046

Butterfly Foundation

Support for Eating disorders and Body Image Issues

Phone and chat online

All ages

8am – midnight 7 days a week

https://butterfly.org.au/

1800 33 4673

support@thebutterflyfoundation.org.au

Eating Disorders Victoria

Variety of programs and resources

Telehealth Nurse free

Clinical Serives (fees apply)

Peer Mentoring Program

Wellbeing Program (phone call check ins)

Online support groups

All ages

Business hours

https://www.eatingdisorders.org.au/

1300 550 236

Telehealth nurse online booking

https://www.eatingdisorders.org.au/find-support/telehealth-nurse/

F.E.A.S.T

F.E.A.S.T is an online resource for parents caring for children affected by eating disorders

Parents

On line

https://www.feast-ed.org/

07 3188 6675

info@feast-ed.org

Crisis support services

The services below offer 24 hour crisis support 7 days a week.

Organisation Service Contact

Lifeline

Personal crisis support line

Call 13 11 14 or chat online

https://www.lifeline.org.au

Suicide Call Back Service

Support line for anyone thinking about suicide

Call 1300 659 467

https://www.suicidecallbackservice.org.au

MensLine Australia

Help, support, referrals & counselling services for men via telephone, online and video

Call 1300 78 99 78

https://mensline.org.au/

Other mental health support services

If you’d like to find out more about mental health or just talk to someone, here are some organisations that can help.

 

Organisation

Service

Details

Areas serviced

Anglicare Victoria

Family violence support; child protection services

Eastern region
Offices in Lilydale and Bayswater
Monday to Friday
9am-5pm
1800 809 722

Lifeline 24 hour crisis support for suicide prevention and personal crisis 13 11 14 Australia wide

Beyond Blue

24 hour crisis support around depression and anxiety for yourself, a friend or family member

1300 224 636

http://www.beyondblue.org.au

Chat online available on website 3pm - 12am

Australia wide
Youth Beyond Blue 24 hour crisis support and information line dedicated to supporting young people with depression and anxiety and their friends and family.

1300 224 636

http://www.youthbeyondblue.org.au

Chat online available on website 3pm - 12am

Australia wide
Headspace Online support for young people, including counselling, group chats and information. This is not an emergency service. If you're in an emergency situation or need emergency assistance, contact mental health services, go to your local emergency department or call emergency services on 000. http://www.headspace.org.au/headspace Australia wide
Kids helpline Free, private and confidential 24/7 phone and counselling service for young people aged 5 to 25 1800 55 1800 Australia wide
Department of Health & Human Services Mental health resources to support people during the COVID-19 pandemic https://www.dhhs.vic.gov.au/mental-health-resources-coronavirus-covid-19 Statewide
SANE Australia

Support for people living with a mental illness


1800 18 7263

https://www.sane.org/

Embrace Mental Health Resource Hub Mental health and suicide prevention resources, services and information for people from culturally and linguistically diverse (CALD) backgrounds. www.embracementalhealth.org.au


Australia wide


Head To Help Non-emergency mental health support phone service

1800 595 212

https://headtohelp.org.au/


Australia wide

 

Mental Health Care Plans

What is a mental health care plan?

A mental health care plan is a support plan for someone who is going through mental health issues. If a doctor agrees that you need additional support, you and the doctor will make the plan together.

A mental health care plan identifies what type of health care you need, and spells out what you and your doctor have agreed you are aiming to achieve. It also may refer you to local mental health services.

How do I get a mental health care plan?

Book an appointment with a General Practitioner (GP) and request an appointment to talk about a mental health care plan. That way, the doctor will know in advance and be able to set enough time. Your doctor will assess whether you will benefit from a mental health treatment plan.

For more information, visit the Health Direct website.


Migrant & Asylum Seeker Support

Organisation

Service

Details

Areas serviced

Red Cross - Extreme Hardship Support Program

 

Support options for people who are not eligible for Commonwealth Government income support. For eligible people on temporary and provisional visas, international students and undocumented migrants. Assists people with no or limited savings, income or community support to pay for food, medicine and bills during the COVID19 pandemic.

 

People in need of assistance should apply via the Red Cross at https://www.redcross.org.au/get-help/help-for-migrants-in-transition/help-for-migrants-in-transition/vic-relief or call Red Cross on 1800 855 240

Interpreters are available to assist in any language.  The Red Cross website has information in simplified Chinese, Farsi, Malay, Nepalese, Spanish, Tamil, Urdu and Vietnamese.

For more information, view the DHHS FAQs and Community Sector fact sheet  at https://www.dhhs.vic.gov.au/financial-support-coronavirus-covid-19#extreme-hardship-support-program

 

Victoria
Migrant Information Centre

Supports culturally and linguistically diverse people and their families in the Eastern Region of Melbourne. 

Services include support and emergency relief for migrant families and individuals suffering financial crisis.

Box Hill office - 9285 4888

Ringwood office - 9870 1351
https://miceastmelb.com.au/

 

Eastern Melbourne

 

Over 50s

 Organisation Services Contact details Areas serviced
My Aged Care Information on different types of aged care services and how to access them

myagedcare.gov.au 
1800 200 422

 
Council on the Ageing (COTA)

 

Find information about accessing services at home, pensions, concessions, housing, utilities. Available weekdays from 9.30 am to 4.00 pm

 

askcota@cotavic.org.au

1300 13 50 90

 
Seniors Victoria

 

News and information, games and services. Along with links to other resources 

 

seniorsonline.vic.gov.au

 

 
Eastern Legal Community Centre

 

Free legal assistance
Family violence support
Elder abuse support
Support for people from Aboriginal and Torres Strait Islander communities

Closed from 18 December, 2020, reopening Monday, 11 January, 2021. Call 1300 325 200. 

110 River St, Healesville
9am-5pm Tuesday to Thursday
5962 1665 / 1300 79 70 88

Suite B, 6 Floriston Rd, Boronia
9am-5pm Monday to Thursday
Tuesday evenings
9762 6235

www.eclc.org.au

 

 

Melbourne's outer east
Senior Rights Victoria

 

Seniors Rights Victoria provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people. Helpline:  or 

 

seniorsrights.org.au/
1300 368 821

 

 
 

Victoria Police

 

The Community Safety Register, is a free program run by volunteers and is designed to help seniors in Yarra Ranges to feel safe and connected to their community. 

The register contains people’s emergency information that is held by Victoria Police and may be used to contact key people in the event of an emergency.

 

The program aims to give residents, relatives and friends peace of mind, knowing that someone is checking on their welfare.

Lilydale Police Station 9739 2396

 

 

Social support

Organisation

Service

Details

 Areas serviced

Anglicare Victoria

Family violence support; child protection services

Eastern region offices in Lilydale and Bayswater
Monday to Friday
9am-5pm
1800 809 722

 

Inspiro

Social support

9028 0153
hello@inspiro.org.au


 
Outer East Phone Chat


Free service open to anyone to make sure people stay connected.

This is run by volunteers and is not a crisis line.

Someone to talk to, information about local assistance if you are unable to leave your home, link with your local neighbourhood house, schedule a regular phone/email/text chat.
1800 984 825 (free call)
10am-1pm Monday to Friday
5pm-9pm Monday to Thursday

or email chatline@chaosnetwork.org.au
message 0468 517 406


 
 Friends for Good


 FriendLine is a free chat line for people who are looking for social connection.

This is run by volunteers and is not a crisis service.


1800 4 CHATS (1800 424 287)

6pm-8pm Tuesday to Thursday
2pm-5pm Saturday and Sunday

www.friendline.org.au
You can chat online if you are unable to speak on the phone


 Australia wide
Australian Red Cross  COVID Connect is a free service from Australian Red Cross volunteers to provide a friendly chat, a listening ear or help maintain or improve social connection.


 

Register at the Red Cross website

https://www.redcross.org.au/get-help/community-services/covid-connect or

by calling 1800 733 276


Australia wide 
Victoria Police The Community Safety Register, is a free program run by volunteers and is designed to help seniors in Yarra Ranges to feel safe and connected to their community.

The register contains people’s emergency information that is held by Victoria Police and may be used to contact key people in the event of an emergency.

The program aims to give residents, relatives and friends peace of mind, knowing that someone is checking on their welfare.

Lilydale Police Station 9739 2396


 Victoria wide
Bridges

Phone a Friend – eligible clients receive a regular, friendly phone call from a caring volunteer at a time that is suitable.  Calls are free of charge and made weekly. 


 

9763 9700  

https://www.bridgescc.com.au/
 Yarra Ranges


Youth services

Organisation

Service

Details

 Areas serviced

The MISFIT Project

Online creative programs

One on one online support

www.themisfitproject.org.au

 

EACH

Youth services

1300 003 224
www.each.com.au

 
 Inspiro Counselling (general, drug & alcohol, family violence and youth)

Inspiro has a dedicated team of experienced counsellors to assist you.

9028 0153
https://www.inspiro.org.au/our-services/browse-by-service/counselling


Yarra Ranges
 Headspace



Online support for young people, including counselling, group chats and information. This is not an emergency service. If you're in an emergency situation or need emergency assistance, contact mental health services, go to your local emergency department or call emergency services on 000.


 http://www.headspace.org.au/headspace

 Australia wide


 Kids Helpline Free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25


1800 55 1800


Australia wide
Yarra Ranges Youth Services Stay connected with information, support and new initiatives 9294 6716
www.facebook.com/yarrarangesyouth
 Yarra Ranges 
 ConnectUs Find support services for young people in the Outer East  https://connectus.serviceseeker.com.au/


 Yarra Ranges, Knox, Maroondah


Other support services

Organisation

Service

Details

 Areas serviced

The Gawler Cancer Foundation

Support for people with chronic illness

Respite for front line health workers

1300 651 211

 
 RSL Support for veterans and ex-servicemen and women in the Yarra Ranges.

Department of Veterans' Affairs entitlement claims: financial assistance, emergency accommodation, and referral to health and wellbeing programs.

Note: you don't need to be an RSL member to make contact
 

Veteran Service Call Centre
9655 5555
veteranservices@rslvic.com.au

Or contact your local RSL www.rslvic.com.au/rsl-network/victorian-map-of-all-branches

 

 Australia wide
Connect with Gather my Crew Community driven online volunteer platform  More information  Greater Shepparton City Council, Bayside Council and Yarra Ranges Council

 

Resources in other languages

General COVID-19 information and updates


Organisation

Resources

Contact details

Victorian Multicultural Commission

Updates, factsheets, printable posters in different languages

https://www.multiculturalcommission.vic.gov.au/coronavirus-language-advice-and-information

SBS

COVID-19 information and updates in 63 languages

Sbs.com.au/language/coronavirus

Victorian Government – Health Translations

COVID-19 fact sheets, videos and posters available in over 70 languages

Healthtranslations.vic.gov.au

Victorian Government – Department of Health and Human Services

COVID-19 translated information for people from culturally and linguistically diverse backgrounds

https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19

Learning from home resources

Organisation

Resources

Contact details

Victorian Government - Department of Education and Training

Learning from home advice in your language

https://www.education.vic.gov.au/parents/learning/Pages/home-learning-translated-advice.aspx


Family violence support

Organisation

Resources

Contact details

Victorian Multicultural Commission

Resources and contacts for people experiencing family violence

https://www.multiculturalcommission.vic.gov.au/coronavirus-support-services


Mental Health Services

Organisation

Service

Contact details

 Area serviced

Embrace Mental Health Resource Hub

Mental health and suicide prevention resources, services and information for people from culturally and linguistically diverse (CALD) backgrounds

www.embracementalhealth.org.au

 Australia wide