Community relief and support agencies

Volunteers packing a food package

The COVID-19 pandemic is causing unprecedented challenges for everyone. Many individuals, families and communities find themselves needing support and it can be daunting to ask for help, and to know where to start.

Please know that there are many organisations located in the Yarra Ranges that are dedicated to providing support to people when they need it. Many of their usual services have been adapted to suit COVID-19 restrictions.

Below is a list of services that are available. These organisations are happy to respond to your enquiry about availability of services. These organisations are also excellent sources of information, resources, community connection and referrals for additional assistance.

If you are wondering how you can help others in your community who are doing it tough due to the impact of COVID-19, visit our 'How you can help' page.

Relief & support agency contact information

Community health services

Organisation

Service

Contact details

Area serviced

Yarra Valley Health (Eastern Health)

Health services delivered online and via phone

1300 342 255

Yarra Valley region 

EACH

Health and allied health services online and via phone

1300 003 224
www.each.com.au

Yarra Ranges, Knox and Maroonda
 Inspiro Health and allied health services online and via phone


https://www.inspiro.org.au/our-services



Yarra Ranges


Community transport

Organisation Services Contact details Areas serviced
Eastern Volunteers Low cost community trasnport to essential appointments. Eligibility criteria may apply. 9870 7822
https://easternvolunteers.org.au/transport-ev/


 
Yarra Ranges
 

Yarra Ranges Council Aged & Disability Services

Personal shopping assistance

Assistance for unaccompanied shopping

1300 368 333  Yarra Ranges
 LinC Yarra Valley

Food boxes (non perishable) 

Volunteer transport

Every Friday:
11am at Millgrove Baptist Church, Cavanagh Rd
1.30pm at Community Room, Upper Yarra Family Centre, Yarra Junction
10am at Woori Yallock Presbyterian Church

Transport enquiries 5967 2119 (leave a message any time)

Emergency relief/material aid 0472 644 476 (Mon & Tues, 10am-1pm)

www.lincyarravalley.org.au


Upper Yarra area 

Disability support services

Organisation

Service

Details

 Area serviced

Care Support Network

Disability support

NDIS support planning and coordination

1300 177 577

 Australia wide

SJI Autism & Carer Support

Autism support services including free counselling for carers, podcasts and carers chat support

www.spectrumjourneys.org.au

For telephone advice, call Amaze Autism Advisors on 1300 308 699

 Yarra Ranges

Anglicare Victoria – Strengthening Parents Support Program

Support for parents of a child with a disability (up to age 18)

Anglicare website

0438 646 744

 Melbourne's outer east

HICCI

Disability support

Healesville

5911 6000

Healesville area 

EACH

Disability support

Carer support

1300 003 224

www.each.com.au

Melbourne's east 
 I CAN Network Autistic-led online group mentoring program that provides a safe space for autistic young people to connect with peers and mentors. https://www.icannetwork.com.au/online-group-mentoring/


 Victoria
 Inspiro Health allied health services. Online and via phone 9738 8801
hello@inspiro.org.au
Urban and Mount Dandenong areas of Yarra Ranges
Disability Information Helpline

The Disability Information Helpline is for people with a disability who need help because of COVID-19.

The helpline can help families, carers, support workers and services also.

1800 643 787
Monday to Friday, 8am-8pm
Saturday 9am-7pm
www.dss.gov.au/disabilityhelp


 


Family support services

Organisation

Service

Details

 Ares serviced

Family and Children’s Services (Yarra Ranges Council)

Maternal & Child Health

Immunisations

Parenting groups, information and support

Upper Yarra area

https://www.yarraranges.vic.gov.au/Community/Family/Support-for-families

1300 368 333

 Yarra Ranges
Victorian Government -  Department of Education and Training


Learning from home advice in your language. 


 

https://www.education.vic.gov.au/parents/learning/Pages/home-learning-translated-advice.aspx


 


Statewide


Family violence support

Organisation

Services

Contact details

 Area serviced

EDVOS

Family violence support
Food relief
Material aid

Monday-Friday 9am-8pm

Saturday 9am-5pm

9259 4200

1800 015 188 (after hours)

edvos@edvos.org.au


If immediate danger, call 000

 Melbourne's east

Anglicare Victoria

Family violence support
Child protection services

Eastern region offices in Lilydale and Bayswater

Monday to Friday 9am-5pm

1800 809 722

 Melbourne's outer east

Eastern Community Legal Centre

Free legal advice
Family violence support
Elder abuse support
Support for people from Aboriginal and Torres Strait Islander communities

110 River St, Healesville
Tuesday – Thursday 9am-5pm
5962 1665 / 1300 79 70 88

Suite B, 6 Floriston Rd, Boronia
Monday – Thursday 9am-5pm
Tuesday evenings
9762 6235

 Melbourne's outer east

HICCI

Family violence support

Healesville
5911 6000

 Healesville area

EACH

Family violence support

1300 003 224
www.each.com.au

 Melbourne's east

Inspiro

Family violence support

9028 0153
hello@inspiro.org.au

 Melbourne's outer east


Food relief – food boxes and meals

Organisation

Service

Details

 Areas serviced
Yarra Ranges Council Aged and Disability Services Delivered meals



1300 368 333
 Yarra Ranges

The Salvation Army (Mooroolbark)

Food boxes (non-perishable)

Material support

Monday – Friday 9am-2pm
9727 4777

 Outer east

Nourish Network

Food boxes

Support for families of primary school age children

lisa@ripplekindness.org
Nourish Network on Facebook

 Outer east

CHAMPION (Temple Society Australia)

Food boxes

Referrals for financial assistance

Enquiries to Martha or Jacinta 0468 375 808
Mondays 10am-12pm
Wednesdays 12.30pm-3.30pm

 Bayswater and surrounds

People’s Pantry

Takeaway meal

Meal delivery for people in need

Every second Friday 5.30pm-6.15pm
Mooroolbark People’s Pantry on Facebook

 Mooroolbark area

Millgrove Baptist Church – Second Bite

Food boxes (mostly fresh food)

Fridays 10.30am-11.30am
Millgrove Baptist Church, 4 Cavanagh Road, Millgrove
Enquiries to church office 5966 9482

 Millgrove area

River Valley Church – Careworks

Foodboxes

Enquiries to 0487 381 378 or reception@rivervalley.org.au


 Millgrove area

Foothills Community Care Inc

Takeaway meal

Family violence support

Free food assistance

Takeaway meals and fresh food parcels
Monday 5.30pm-6.30pm at Upwey Baptist, 21 Darling Ave, Upwey
Wednesday 5.30pm-7pm at Ferntree Gully Guide Hall, 156 Underwood Rd, Ferntree Gully

Home delivered community casseroles on request to Dandenong Ranges residents - order online at www.foothillscare.org.au/#community-casseroles

8711 8677
contact@foothillscare.org.au
www.foothillscare.org.au

Food and meals can also be delivered

 Dandenong Ranges

Koha Community Café Inc

Takeaway meals

Thursdays 6pm-8pm
contactkohacommunitycafe@gmail.com
 Warburton area

HICCI

Food boxes Takeaway meal

Limited assistance with bills

Volunteer transport for aged residents to medical appointments/shopping

Referrals to other organisations for further support



5911 6000
www.hicci.org.au


 Healesville area

The Basement Food Hub

Food boxes (non perishable)

Under Subway, 193-197 Main Street, Lilydale

Mondays 9.30am-2pm

 Lilydale area

LinC Yarra Valley

Food relief 

Volunteer transport

Every Friday:
11am at Millgrove Baptist Church, Cavanagh Rd

1.30pm at Community Room, Upper Yarra Family Centre, Yarra Junction

10am at Woori Yallock Presbyterian Church

Transport enquiries 5967 2119 (leave a message any time)

Emergency relief/material aid 0472 644 476 (Mon & Tues, 10am-1pm)

www.lincyarravalley.org.au


 Upper Yarra

The Mustard Tree

Food boxes

Mondays 9am - 2pm
9735 3500

 Lilydale area

Hope on Friday

Food boxes

Hope in the Hills Christian Church
3 Clifford Grove, Tecoma
Fridays 8.15am-9.15am
Phone ahead on 0437 195 550
 Tecoma area

Discovery Community Care

Fresh fruit and vegetables, and long life items

Thursday evening meal (takeaway)

F1/122-124 Beresford Rd, Lilydale

Open Monday, Wednesday and Friday, 10am-3pm

Ring 9739 6801 for an appointment

Thursday evening meal (takeaway)

6.30pm-7.30pm

Beside Olinda Hotel, at entrance to the Showgrounds


9739 6801

 Yarra Ranges residents
 Eastern Volunteers Low cost service to pick up and deliver food and medicine

Eastern Volunteers have introduced a shop from home service. Residents can phone with their shopping list and pay with a credit card. A volunteer will shop for them and deliver the items to the resident's door.
9870 7822

www.easternvolunteers.org.au

 Yarra Ranges
 CIS Yarra Ranges Food vouchers and financial assistance. Information and referral service for enquiries including housing, health, family support and mental health.

Phone support available 10am - 1pm on Monday, Wednesday and Friday
9735 1311

www.cisvic.org.au/getting-help/cis-yarra-ranges

info@cisyarraranges.org.au

Office is closed until further notice but phone assistance is being provided.

Yarra Ranges residents: information and advice

Emergency relief provided to residents of the following areas:

Chirnside Park 3116; Coldstream 3770; Gruyere 3770; Kalorama 3766; Kilsyth (not Kilsyth South) 3137; Lilydale 3140; Monbulk 3793; Montrose 3765; Mooroolbark 3138; Mount Dandenong 3767; Mount Evelyn 3796; Olinda 3788; Seville 3139; Silvan 3795; Wandin 3139; Yering 3770


Dandenong Ranges Emergency Relief Service Groceries, vouchers and consultation 9754 7777 or 0468 468 430
enquire@drers.org.au
www.drers.org.au
Monday-Friday, 9am-12.30pm
Contact is via phone or email


Dandenong Ranges 
The Redwood Community Centre Food and personal items Open on Tuesdays
Contact by phone or email beforehand, then pick up by arrangement
5966 2320
katebarratt@adra.org.au


 Warburton area


Housing and homelessness support

Organisation

Service

Details

 Areas serviced

Anchor Inc, Holy Fools, The Salvation Army, Uniting Harrison

Homelessness support services

1800 825 955
This number will connect with nearest specialist homelessness support service

 Melbourne's outer east

HICCI

Homelessness support

Healesville
5911 6000

 Healesville area

EACH

Housing and homelessness

1300 003 224
www.each.com.au

 Melbourne's east


Legal services

 Organisation Services Contact details Areas Serviced  
Eastern Community Legal Centre


 
Free legal assistance
Family violence support
Elder abuse support
Support for people from Aboriginal and Torres Strait Islander communities


 

110 River St, Healesville
9am-5pm Tuesday to Thursday

5962 1665 / 1300 79 70 88

Suite B, 6 Floriston Rd, Boronia
9am-5pm Monday to Thursday
Tuesday evenings
9762 6235

www.eclc.org.au

Melbourne's outer east  
Victorian Legal Aid  Free legal advice Phone 1300 792 387 from 9am to 5pm weekdays for free information and help about the law.

23 Ringwood St, Ringwood

www.legalaid.vic.gov.au
 Victoria  

Material and financial assistance

Organisation

Service

Details

 Areas serviced

Yarra Valley Water

Bill support for customers experiencing financial hardship

Monday to Friday
9am-5pm
1800 994 789

 
 South East Water Bill support for customers experiencing financial hardship


Monday to Friday
8am - 5pm 
9552 3540
https://southeastwater.com.au/

support@sew.com.au

 

HICCI

Financial assistance

Healesville
5911 6000

Healesville area

LinC Yarra Valley

Financial assistance

pclinc.yarravalley@gmail.com
5967 2119

Upper Yarra area 

The Salvation Army (Mooroolbark)

Food (non-perishable)

Material support

Monday – Friday
9am-2pm
9727 4777

 Mooroolbark and surrounds
National Debt Hotline: Covid-19 Financial Survival Guide Financial assistance, Centrelink information, rent and morgage information https://ndh.org.au/debt-problems/covid19/


 Australia wide
 CIS Yarra Ranges Food vouchers and financial assistance. Information and referral service for enquiries including housing, health, family support and mental health. 

Phone support is available 10am - 1 pm Monday, Wednesday and Friday

9735 1311

www.cisvic.org.au/getting-help/cis-yarra-ranges

info@cisyarraranges.org.au

Office is closed until further notice but phone assistance is being provided.

Yarra Ranges residents: information and advice

Emergency relief provided to residents of the following areas:

Chirnside Park 3116; Coldstream 3770; Gruyere 3770; Kalorama 3766; Kilsyth (not Kilsyth South) 3137; Lilydale 3140; Monbulk 3793; Montrose 3765; Mooroolbark 3138; Mount Dandenong 3767; Mount Evelyn 3796; Olinda 3788; Seville 3139; Silvan 3795; Wandin 3139; Yering 3770


 RSL Victoria

Support for veterans and ex-servicemen and women in the Yarra Ranges.


Department of Veterans' Affairs entitlement claims: financial assistance, emergency accommodation, and referral to health and wellbeing programs.


Note: you don't need to be an RSL member to make contact


Veteran Service Call Centre
9655 5555

veteranservices@rslvic.com.au

Or contact your local RSL www.rslvic.com.au/rsl-network/victorian-map-of-all-branches

 Australia wide


Mental health services

Organisation

Service

Details

 Areas serviced

Anglicare Victoria

Family violence support; child protection services

Eastern region
Offices in Lilydale and Bayswater
Monday to Friday
9am-5pm
1800 809 722

 

Inspiro

Counselling (general, drug and alcohol, family violence and youth)

Inspiro has a dedicated team of experienced counsellors to assist you.

 9028 0153
https://www.inspiro.org.au/our-services/browse-by-service/counselling


Yarra Ranges
 Lifeline 24 hour crisis support for suicide prevention and personal crisis 13 11 14 Australia wide

 Beyond Blue


24 hour crisis support around depression and anxiety for yourself, a friend or family member


1300 224 636

http://www.beyondblue.org.au

Chat online available on website 3pm - 12am


 Australia wide


 Youth Beyond Blue


24 hour crisis support and information line dedicated to supporting young people with depression and anxiety and their friends and family.


1300 224 636

http://www.youthbeyondblue.org.au

Chat online available on website 3pm - 12am


 Australia wide


 Headspace Online support for young people, including counselling, group chats and information. This is not an emergency service. If you're in an emergency situation or need emergency assistance, contact mental health services, go to your local emergency department or call emergency services on 000.  http://www.headspace.org.au/headspace  Australia wide
 Kids helpline Free, private and confidential 24/7 phone and counselling service for young people aged 5 to 25 1800 55 1800  Australia wide
Department of Health & Human Services Mental health resources to support people during the COVID-19 pandemic https://www.dhhs.vic.gov.au/mental-health-resources-coronavirus-covid-19


 
 Statewide


Over 50s

 Organisation Services Contact details Areas serviced
My Aged Care Information on different types of aged care services and how to access them

myagedcare.gov.au 
1800 200 422

 
Council on the Ageing (COTA)


Find information about accessing services at home, pensions, concessions, housing, utilities. Available weekdays from 9.30 am to 4.00 pm


askcota@cotavic.org.au

1300 13 50 90

 
Seniors Victoria


 News and information, games and services. Along with links to other resources 


seniorsonline.vic.gov.au


 
Eastern Legal Community Centre


Free legal assistance
Family violence support
Elder abuse support
Support for people from Aboriginal and Torres Strait Islander communities
110 River St, Healesville
9am-5pm Tuesday to Thursday
5962 1665 / 1300 79 70 88

Suite B, 6 Floriston Rd, Boronia
9am-5pm Monday to Thursday
Tuesday evenings
9762 6235

www.eclc.org.au



Melbourne's outer east
Senior Rights Victoria


Seniors Rights Victoria provides information, support, advice and education to help prevent elder abuse and safeguard the rights, dignity and independence of older people. Helpline:  or 


seniorsrights.org.au/
1300 368 821


 

Social support

Organisation

Service

Details

 Areas serviced

Anglicare Victoria

Family violence support; child protection services

Eastern region offices in Lilydale and Bayswater
Monday to Friday
9am-5pm
1800 809 722

 

Inspiro

Social support

9028 0153
hello@inspiro.org.au


 
Outer East Phone Chat


Free service open to anyone to make sure people stay connected.

This is run by volunteers and is not a crisis line.

Someone to talk to, information about local assistance if you are unable to leave your home, link with your local neighbourhood house, schedule a regular phone/email/text chat.
1800 984 825 (free call)
10am-1pm Monday to Friday
5pm-9pm Monday to Thursday

or email chatline@chaosnetwork.org.au
message 0468 517 406


 
 Friends for Good


 FriendLine is a free chat line for people who are looking for social connection.

This is run by volunteers and is not a crisis service.


1800 4 CHATS (1800 424 287)

6pm-8pm Tuesday to Thursday
2pm-5pm Saturday and Sunday

www.friendline.org.au
You can chat online if you are unable to speak on the phone


 Australia wide


Youth services

Organisation

Service

Details

 Areas serviced

The MISFIT Project

Online creative programs

One on one online support

www.themisfitproject.org.au

 

EACH

Youth services

1300 003 224
www.each.com.au

 
 Inspiro Counselling (general, drug & alcohol, family violence and youth)

Inspiro has a dedicated team of experienced counsellors to assist you.

9028 0153
https://www.inspiro.org.au/our-services/browse-by-service/counselling


Yarra Ranges
 Headspace



Online support for young people, including counselling, group chats and information. This is not an emergency service. If you're in an emergency situation or need emergency assistance, contact mental health services, go to your local emergency department or call emergency services on 000.


 http://www.headspace.org.au/headspace

 Australia wide


 Kids Helpline Free, private and confidential 24/7 phone and online counselling service for young people aged 5 to 25


1800 55 1800


Australia wide
Yarra Ranges Youth Services Stay connected with information, support and new initiatives 9294 6716
www.facebook.com/yarrarangesyouth
 Yarra Ranges 


Other support services

Organisation

Service

Details

 Areas serviced

The Gawler Cancer Foundation

Support for people with chronic illness

Respite for front line health workers

1300 651 211

 
 RSL Support for veterans and ex-servicemen and women in the Yarra Ranges.

Department of Veterans' Affairs entitlement claims: financial assistance, emergency accommodation, and referral to health and wellbeing programs.

Note: you don't need to be an RSL member to make contact


 

Veteran Service Call Centre
9655 5555
veteranservices@rslvic.com.au

Or contact your local RSL www.rslvic.com.au/rsl-network/victorian-map-of-all-branches


 Australia wide


Resources in other languages

General COVID-19 information and updates


Organisation

Resources

Contact details

Victorian Multicultural Commission

Updates, factsheets, printable posters in different languages

https://www.multiculturalcommission.vic.gov.au/coronavirus-language-advice-and-information

SBS

COVID-19 information and updates in 63 languages

Sbs.com.au/language/coronavirus

Victorian Government – Health Translations

COVID-19 fact sheets, videos and posters available in over 70 languages

Healthtranslations.vic.gov.au

Victorian Government – Department of Health and Human Services

COVID-19 translated information for people from culturally and linguistically diverse backgrounds

https://www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19

Learning from home resources

Organisation

Resources

Contact details

Victorian Government - Department of Education and Training

Learning from home advice in your language

https://www.education.vic.gov.au/parents/learning/Pages/home-learning-translated-advice.aspx

 

Family violence support

Organisation

Resources

Contact details

Victorian Multicultural Commission

Resources and contacts for people experiencing family violence

https://www.multiculturalcommission.vic.gov.au/coronavirus-support-services