Community Satisfaction Survey

The Victorian Community Satisfaction Survey (CSS) is coordinated by the Department of Government Services on behalf of some Victorian councils.

Held annually, the CSS asks the opinions/perceptions of local people about the place they live, work and play.

Now in its twenty-sixth year, this survey provides insight into the community’s views on:

councils’ overall performance, with benchmarking against State-wide and council group results
value for money in services and infrastructure
community consultation and engagement
decisions made in the interest of the community
customer service, local infrastructure, facilities, services and
overall council direction.

You can download the full reports or check out the summary information:

Was this page helpful? * (required)

Help us improve this site

Yes

Maybe

If no, what information where you trying to find, or what task were you trying to complete?

How can we improve this page?

Email address

Skip Bin Permits

There's a new way to apply. We've improved the application process. Now, you can apply, pay, and get approval all in about 10 minutes. There will be no more waiting, so you can get on with your day.

Announcement

contains

Victorian Government changes to planning

Please be aware the Victorian Government has announced recent planning reforms that may affect your planning application.

Learn more about these changes

Announcement

equals