Community Satisfaction Survey 2025

Each year, Local Government Victoria (LGV) coordinates an annual Community Satisfaction Survey for Victorian councils. 

We have provided a summary of our results below.

You can also read the full 2025 report.(PDF, 3MB)

Service  Yarra Ranges 2025 Yarra Ranges 2024 Interface 2025 State-wide 2025 Highest score Lowest score
 Overall performance 49 46 48 53 Urban area residents Yarra Valley residents
Value for money  41 40 44 47 65+ residents Yarra Valley residents
Overall council direction  42 39 43 46 Women, Urban residents Yarra Valley residents
Customer service  64 63 65 66 35-49 years, Women 50-64 years
Art centres & libraries  69 69 69 73 Hills residents, 65+ years Healesville-Yarra Glen residents, 18-34 years
Recreational facilities  63 63 62 67 65+ years Healesville-Yarra Glen residents, 18-34 years
Waste management  55 53 60 65 65+ years 18-64 years
Appearance of public areas  61 62 58 68 65+ years 
Urban area residents		 Yarra Valley residents, 18-34 years
Community & cultural  59 60 58 65 Urban area residents, Women, 65+ years  18-34 years
Tourism developments  55 56 55 60 Healesville-Yarra Glen residents, 35-49 years  Yarra Valley residents
Emergency & disaster mgmt  59 59 59 65 Urban area residents
 Yarra Valley residents
Enforcement of local laws  52 57 53 59 Women Yarra Valley residents, 65+ years
Environmental sustainability  58 58 59 59

Urban area residents

Yarra Valley residents
Parking facilities  53 54 54 54 Hills residents Aged 65+ yrs
Business & community dev.  50 53 50 54 35-49 years Healesville-Yarra Glen residents
Family support services  57 59 59 62 Aged 18-34 yrs 50-64 years
Elderly support services  51 53 51 63 Urban area residents Yarra Valley residents, 50-64 years
Disadvantaged support services  53 49 54 58 Hills residents, 18-49 years 50-64 years
Informing the community  50 50 50 54 35-49 years Healesville-Yarra Glen residents
Traffic management  48 48 48 54 Hills residents
 Yarra Valley residents
Community decisions  46 41 44 49 Urban area residents
 Yarra Valley residents
Slashing & weed control  45 48 45 47 Urban area residents
 Healesville-Yarra Glen residents 
Town planning policy  41 42 41 48 Urban area residents Yarra Valley residents
Consultation & engagement  46 45 43 50 Urban area residents Yarra Valley residents
 Local streets & footpaths  43 42  44  52  Urban area residents   Yarra Valey residents, Healesville - Yarra Glen residents 
Population growth  37 40 37 48 Women, Urban area residents
 Yarra Valley residents
Lobbying  45 44 43 49 Urban area residents Healesville - Yarra Glen residents
Sealed local roads  41 37 43 45 65+ years, Urban area residents 50-64 years
Planning & building permits  33 35 33 43 Urban area residents
 Healesville-Yarra Glen residents
Unsealed roads  36 34 36 38 Urban area residents Yarra Valley residents

 

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