Report an issue with a bin or waste collection

Before you start

To report an issue with a bin you will need to share your contact details and the property address.

Our Customer Experience team will be in touch if they need more information.

To report a stolen or missing bin

Leave the damaged bin out at the usual collection point. Please ensure the damaged bin is empty.

To report a missed collection:

Ensure your bins are at your usual collection point before 6am on your collection day.
Report a missed bin or a problem with bin collection within three business days of your collection day. Public holidays are included in the three days.
Leave the bin out at your usual collection point.

To report a missed hard waste collection:

Make sure your hard waste waste was out on the Sunday before your collection day.
Make sure you haven't received a knock back notice. We will not collect waste if you have a knock back notice.
If the waste was not put out correctly during your collection week, we cannot return to collect it.

You will receive a confirmation email. Our Customer Experience team will contact you if they need more information.

You can also visit one of our Community Links or call us on 1300 368 333.