Report a missed hard, metal and bundled branches collection

 

Online

Step 1.Before reporting your missed collection 

Please ensure your waste was out on the Sunday before your collection day and that you haven't received a knock back notice.

Step 2.Submit your request

Complete the 'Report a missed hard, metals and bundled branches collection' form. You'll need to provide your contact details and property address.

Step 3.Confirmation

You will receive an email confirmation. Our Customer Experience team will contact you if further information is needed.

Report a missed collection

 

Phone

Step 1.Before reporting your missed collection 

Please ensure your waste was out on the Sunday before your collection day and that you haven't received a knock back notice.

Step 2.Phone

Call our Customer Experience team on 1300 368 333

In person

Step 1.Before reporting your missed collection 

Please ensure your waste was out on the Sunday before your collection day and that you haven't received a knock back notice.

Step 2.Visit a Community Link

This element requires javascript to be enabled.

Please wait while we load your map...