Material and financial assistance


Service Details Areas serviced
AusNet Services Prolonged power outage payments for homes and business.

Households affected by prolonged power outages caused by the recent storm may be eligible to receive up to $1,680 per week for up to three weeks.
Apply online.

Businesses affected by prolonged power outages may be eligible to receive up to $2,500 per week for up to three weeks.
Find out more

Victoria wide

Yarra Valley Water

Bill support for customers experiencing financial hardship

Monday to Friday
1800 994 789

South East Water Bill support for customers experiencing financial hardship


Monday to Friday
8am - 5pm
9552 3540


Financial assistance

May have access to firewood. 

5911 6000

Healesville area

LinC Yarra Valley

Financial assistance

May have access to firewood.
5967 2119

Upper Yarra area

The Salvation Army (Mooroolbark)

Food (non-perishable)

Material support

Monday, 10-12pm and 1-2pm. 
9727 4777 

or you can call 03 8873 5288, Monday to Friday, 9-4pm for financial support.

Mooroolbark and surrounds
National Debt Hotline: Covid-19 Financial Survival Guide Financial assistance, Centrelink information, rent and morgage information


Australia wide
CIS Yarra Ranges Food vouchers and financial assistance. Information and referral service for enquiries including housing, health, family support and mental health.

Office is open Wednesdays, Thursdays and Fridays from 10am to 3pm. People are welcome to drop in or phone for assistance.

9735 1311

Yarra Ranges residents: information and advice

Emergency relief provided to residents of the following areas:

Chirnside Park 3116; Coldstream 3770; Gruyere 3770; Kalorama 3766; Kilsyth (not Kilsyth South) 3137; Lilydale 3140; Monbulk 3793; Montrose 3765; Mooroolbark 3138; Mount Dandenong 3767; Mount Evelyn 3796; Olinda 3788; Seville 3139; Silvan 3795; Wandin 3139; Yering 3770


RSL Victoria

Support for veterans and ex-servicemen and women in the Yarra Ranges.


Department of Veterans' Affairs entitlement claims: financial assistance, emergency accommodation, and referral to health and wellbeing programs.


Note: you don't need to be an RSL member to make contact


Veteran Service Call Centre
9655 5555

Or contact your local RSL

Australia wide
Dandenong Ranges Emergency Relief Service


Emergency relief including financial assistance, food, clothing vouchers, travel assistance and more.


May have access to firewood. 


9754 7777or0468 468 430
Visit at Belgrave Community Hub, 1616-1624 Burwood Hwy, Belgrave.
Monday-Friday, 9am-12.30pm

Dandenong Ranges
Utility relief grant scheme (non-mains) Financial assistance to help pay an energy or water (non-mains) bill that is overdue due to a temporary financial crisis

People can apply for the grant if they have a Pensioner Concession Card, Health Care Card, or Veterans' Affairs Gold Card, or are on a very low income

Includes: gas, diesel and petrol for a generator, heating oil, firewood, metered electricity from an embedded network, carted water, septic tank cleaning (for homeowners)
Concessions Information line 1800 658 521


The Mustard Tree

Op shop, Cafe and Food Bank

May have access to firewood. 


Support with clothing and blankets available Monday to Friday 10am - 2pm

Call 9735 3500 to book an appointment

3/28 John Street, Lilydale


Financial Counselling Services

Financial Counselling Australia Helpline to speak with a financial counsellor:1800 007 007


Help for small businesses:1800 413 828

Find a financial counsellor in your area

Use the interactive map to find a local financial counsellor, phone1800 007 007, or use the online live chat option.


Australia wide

Free, confidential and non-judgemental financial counselling service to people experiencing financial hardship. 

Financial Counsellors support you with information and advice to help you to develop the skills, knowledge and confidence to take control of your financial situation. This includes support with managing debt collectors, mortgages, loans, leases, Centrelink debts, utility bills, fines and more.

Monday to Friday 9am-5pm

1300 003 224

Financial counselling services are available for those impacted by the October 2022 floods. Enquiries 9871 1817

Melbourne eastern region
National Debt Helpline Call1800 007 007 Australia wide
Salvos Moneycare


Australia wide
LINC Yarra Valley Financial counselling service. Call0455 268 457


Upper Yarra and surrounds
Eastern Community Legal Centre Financial counselling that assists people escaping family violencec. Call1300 325 200 Melbourne outer east region