The Storm and Flood Financial Counselling Program is open to Victorians affected by the June 2021 storms and floods on 1800 560 760 and is open from 9am to 5pm Monday to Friday (excluding public holidays).
The program can connect you to a financial counsellor to help you to:
- access relief for utility bills and other payments
- understand your government income and other entitlements
- negotiate with your bank on debt issues
- identify if your insurance outcome is fair and appropriate
- explore your options and advocate on your behalf.
Speaking to a financial counsellor early can help stabilise your finances, reduce stress and allow you to focus on other areas.
People and families eligible for assistance may have experienced:
- loss of housing
- loss of other assets (for example, car, equipment, clothing, personal items etc.)
- loss or impeded access to essential services (electricity, gas, water)
- significant psychosocial trauma
- significant physical trauma
- business impacts or loss.