Transforming the Yarra Ranges website

Designed for our users

Yarra Ranges Council website is easier to use and understand. Find out how we have transformed the website to improve the customer experience, how it works and how we will continually improve.

The new site is designed and built in alignment with the Digital Transformation Agency's Service Design and Delivery Process and Digital Service Standard.

We have undertaken user research and listened to the feedback. This has helped us to understand what information user is seeking on the website.

Improvements include:

  • improved 'My Neighbourhood'
  • easier to find and access information
  • improved SEO
  • improved UX and accessibility
  • more interactive
  • clean and simple design

New structure

The information has been e-organised based on the user feedback and the data we have collected and analysed the user behaviour on the website to find the information.

Community

  • Grants
  • Volunteer
  • Youth
  • Family
  • Seniors
  • Reconciliation
  • Venues 
  • Disability Support

Environment

  • Waste
  • Pets
  • Burning off
  • Sustainable communities
  • Trees and vegetation
  • Compliance
  • Online maps
 

Business

  • 7 tips to start of buy a business
  • Economic profile
  • Key projects
  • Business permits
  • Tenders

Development 

  • Planning
  • Building
  • Septic systems
  • Town & centre planning
  • Application & permits
  • Council projects and works
  • Roads & drains 

Activities

  • Parks & recreation
  • Pools & water play
  • Libraries
  • Venues
  • Events 

Council 

  • Careers
  • Councillors & Executive Team
  • Council meetings
  • Corporate documents
  • Rates
  • Engage
  • News
  • About the region
  • Report an issue

Continual Improvements

We are working hard to improve the overall customer experience and additional work will be completed in stages. Stay tuned for more updates in the coming months!

In the meantime, you can use search to find information from both current and new websites.