Report a missed waste collection

Ensure your bins (or hard waste/bundled branches) are at your usual collection point before 6am on your collection day.

Contact us if your waste has not been collected by 4pm to investigate or arrange collection.

 

Online

Leave your bin out

Leave the bin (or the hard/green waste) out at the usual collection point.

Submit your request

Complete the 'Report a missed collection' form. You'll need to provide your contact details and property address.

Report a missed collection

Confirmation

You will receive an email confirmation. Our Customer Experience team will contact you if further information is needed.

Phone

Leave your bin/waste out at the normal collection point

Make sure the bin (or hard/green waste) is left at the normal collection point.

Phone

Call our Customer Experience team on 1300 368 333

In person

Leave your bin out for collection

Make sure the bin (or hard/green waste) is left at the normal collection point.

Visit a Community Link

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