Apply for hardship agreement

If you are experiencing hardship, we may be able to assist you with your rates. Eligible ratepayers can apply to have any interest or recovery of rates withheld for 12 months. Complete an application via one of the methods listed below.

If you are not in a position of financial hardship you may still be eligible for a payment plan.

For additional information and support, read our rate recovery and financial hardship policy or contact us on 1300 368 333.


Step 1.Prepare supporting documents

To complete a hardship application, you must be listed on the rates notice for the property, or be authorised to pay rates or discuss the property. You will also need a valid email address.

Step 2.Apply online

Complete a hardship application

Step 3.Await our response

We will review your application and contact you within 20 days of submitting your application.