Request a refund


Step 1.Enter your details

To submit the request you'll need to provide the following details:

  • The type of refund (e.g. Planning related fee, Rates etc) 
  • Any relevant application or reference numbers 
  • Amount to be refunded
  • Reason for the refund
  • Details of the person who made the original payment
  • Bank details of the account to be refunded

Step 2.Submit the request

The refund request will need to be assessed by the relevant department and if approved can take between 2 - 4 weeks to be processed.

If the refund request is approved, the funds will be transferred into your bank account. (This must be in the same name as the receipt of the person who made the payment)

If the request is not approved, you will be notified in writing.

Complete the refund request